Application Support Analyst II at FUJIFILM Business Innovation Australia

Taguig, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Linux, Problem Solving, Analysis, Unix, Windows, Perl, Python, KornShell, Bash Scripting, Xml, Sql, Prioritisation, Time Management, Microsoft Word, Microsoft Excel, Communication

Industry

IT Services and IT Consulting

Description

Responsible for: Providing application support activities for FUJIFILM DMS internal and customer facing File Transfer, File Distribution and Platform and Legacy Batch Processing applications. Extent of Authority: * Decision making within the scope of standards and procedures for role Main Activities: * Provide application support for internal and external customers * Carry out rostered out of business hours on call or shift work duties as part of a Level 2 Support team * Carry out incident and issues management * Maintain and update problem management calls * Maintain and create technical documentation * Play a substantial role in providing knowledge and value to the overall quality and stability of production systems * Identify and carry out process improvements in consultation with the team manager * Liaise clearly and reliably with Service Delivery staff and other support staff to ensure all tasks are carried out efficiently to meet customer service levels * Carry out changes to production systems as required * Be able to undertake root cause analysis work * Ensure you do not discriminate against, harass or bully co-workers, prospective co-workers, FUJIFILM Data Management Solutions Pty Limited (FUJIFILM DMS) sub-contractors, visitors, clients or customers and ensure you treat people with fairness and respect in the performance of your duties. * Ensure all FUJIFILM DMS policies, including Business Management System and Security policies and procedures are adhered to. * Ensure Work Health and Safety policies and procedures are adhered to. * Ensure that you, and employees within your area of responsibility, take care at all times to work in a safe manner and report workplace hazards. Key Skills and Personality Traits: Key Skills: * Strong Linux skills * Strong problem solving and analysis skills * Knowledge and experience in UNIX and Windows * Perl, Python, KornShell and Bash scripting, XML and SQL * Prioritisation and time management * Proficient in using Microsoft Word and Excel Personality Traits: * Strong interpersonal and communication skills * Good team player * Helpful and proactive approach to all requests for help Qualifications and Typical Experience: * Experience in supporting business critical applications * Relevant qualification in IT or other related discipline Special Circumstances: * Use or wear personal protective equipment (PPE) e.g. vests, ear plugs, safety shoes, safety goggles etc. as per PPE requirements in your designated work area. * Must be eligible to legally work in Philippines. * Employment is dependent on a national police criminal history check that is acceptable to FUJIFILM DMS * Additional security clearances may be required as requested by FUJIFILM DMS or its clients. * Required to work reasonable additional hours as may be necessary to meet the requirements of the position. * Maintain FJUIFILM DMS and client confidentiality. * Some travel may be required to various FUJIFILM DMS sites, interstate or overseas to meet requirements of the role. * May be needed to be on-call from time to time to meet requirements of the role. * Required to participate in workplace fit-for-work initiatives (including stretching programs).

Responsibilities

Provide Level 2 application support for internal and customer-facing file transfer and batch processing systems. Manage incidents, perform root cause analysis, and maintain technical documentation to ensure production stability.