Category: Service Desk / End User Services
Main location: Canada, Quebec, Montréal
Position ID: J0825-1174
Employment Type: Full Time

POSITION DESCRIPTION:

This is a central and dynamic position as you will provide technical and functional support on the market risk chain to allow our traders and risk analysts to manage their risks on a day to days basis.
Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our applications.
Technical Stack

SKILLS:

• English
• French
• AutoSys
• Kibana
• Kibana
• Kibana

YOUR FUTURE DUTIES AND RESPONSIBILITIES:

What will be your day-to-day?
When you open your laptop, you will have to do various tasks to make sure production is stable.
During the day you will be expected to troubleshoot functional and technical issues in a complex financial environment with various applications and architecture. You will work closely with development teams located in Bangalore, Montreal, and Paris.
Be ready to timely report production and project status to client and IT management.
Finally, get prepared to learn the key Production Support practices and get financial expertise with experienced professionals.
There is never a typical day at the client, but that’s why we love it here!

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE:

The required competencies are:

• 2+ years’ experience as support analyst
• Experience working with relational databases
• Knowledge of big data technologies, cloud, and API
• Good communication skills
• Ability to troubleshoot complex issues and work in a multitasking environment
• Team spirit
• Bachelor’s Degree in computer science, engineering, or equivalent job experience

In addition, it is a plus if you have:

• ITIL knowledge / certification
• Speak/write French & English. Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.
• Knowledge in Programming (Python)

LI-BZ1

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.