Application Support Analyst (intermediate) at CGI
Montréal, QC, Canada -
Full Time


Start Date

Immediate

Expiry Date

03 Sep, 25

Salary

0.0

Posted On

04 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Swift, Payments, Ach

Industry

Information Technology/IT

Description

This is a central and dynamic position, and you will be part of a regional diverse team that oversees US based real-time payment applications that are directly connected to Fedwire and Chips. There are currently 6 members on this team including your manager: 3 Java Developers and 2 Production Support Analysts. In this role you will gain in-depth exposure to both the business and technology aspects of our Payment team.
We look for business partnerships to undertake complex challenges, and we take pride in the value we create. For us, SQL and Java are just languages to express our ideas. We have the freshness and passion of FinTech tackling the challenges of a major international bank. We believe that all team members require a thorough understanding of all aspects of the software development cycle and the business in which our software operates.
One of the first challenges is to take an active part in a worldwide project involving all financial institutions and big corporations (ISO20022 project: Payment messages format change).
We believe this hybrid position would be enticing to anyone who wants to wear multiple hats and to broaden their skillset. During this mentorship, you will have an opportunity to be paired with our Lead Java Engineer to further develop your programming skills, every day will offer you new challenges and learning opportunities – and that’s why you will love it here!

Responsibilities

In this role, you will oversee the following missions:

  • Providing technical and functional support (level 2 and 3) for our Payment applications, solving production system issues and reporting incidents to the appropriate chain of command.
  • Developing applications to automate manual operational tasks as well as build custom, real-time, monitoring tools and reports.
  • Performing post-deployment testing of new releases (quality assurance).
  • Building and developing new features.
  • Helping the team to improve the CI/CD practices and to automatize tasks.
  • Communicating with different stakeholders in connection with applications failures, document and track case study issues and create remediation plans.
  • Having a good understanding of the regulated environment you will operating in.
  • Having a good understanding of the business requirements and optimize future procedures, with respect to our internal standards and ITIL processes.
  • Taking part to the projects and the transversal tasks of the service.
  • Willing to work on a shift and on-call rotation, with occasional weekend requirements
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