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Application Support Analyst at KROLL ASSOCIATES S PTE LTD

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem Solving, Critical Analysis, Consultative Questioning, Relationship Building, Data Preparation, Documentation, Learning, Software Knowledge, Efficiency Improvement, Verbal Communication, Written Communication, Enterprise Software Support, Tech Passion, Quick Learning

Industry

Business Consulting and Services

Description

Customer Support (90%) Solves problems through critical analysis, consultative questioning and relationship building Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts Receives, assesses, and prepares data from customers for conversion from older software versions Documents all customer contact for future reference, you must be able to channel your inner librarian Learning & Development (10%) Increases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supported Participates in constantly enhancing the quality and efficiency of Resolver’s Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes Qualifications & Experience Post-secondary education or equivalent experience Passionate about tech and how tech solves business problems Able to learn quickly Stellar verbal & written communications are a must Experience supporting complex and highly configurable enterprise software applications software applications

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Responsibilities

The Application Support Analyst primarily focuses on customer support, solving problems through critical analysis and relationship building. They respond to customer inquiries and ensure professionalism in all communications.