Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Application Support Analyst at Kroll Associates UK Limited

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Critical Analysis, Consultative Questioning, Relationship Building, Troubleshooting, Data Conversion, Technical Documentation, Enterprise Software, Software Configuration, Communication Skills, Problem Solving, Learning Agility

Industry

Business Consulting and Services

Description

Customer Support (90%) * Solves problems through critical analysis, consultative questioning and relationship building * Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution * Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts * Receives, assesses, and prepares data from customers for conversion from older software versions * Documents all customer contact for future reference, you must be able to channel your inner librarian Learning & Development (10%) * Increases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supported * Participates in constantly enhancing the quality and efficiency of Resolver’s Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes Qualifications & Experience * Post-secondary education or equivalent experience * Passionate about tech and how tech solves business problems * Able to learn quickly * Stellar verbal & written communications are a must * Experience supporting complex and highly configurable enterprise software applications

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role involves providing high-quality customer support by troubleshooting software issues and managing data conversions. Additionally, the analyst will contribute to internal knowledge bases and process improvements to enhance service efficiency.