Application Support Analyst at LegalAndGeneral

Brighton and Hove, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Incident Management, Service Request Management, Change Management, Release Management, Monitoring, Data Delivery, Batch Programs, System Improvement, Process Documentation, Knowledge Base Maintenance, Project Delivery, Agile Methodology, Access Control, Authorization Management, SQL

Industry

Financial Services

Description

Company Description Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best. Joining us means helping to improve the lives of our customers and contributing to the success of the business every day. Job Description We have a fantastic opportunity for an Application Support Analyst to join us in Hove! You will play a key role within the Applications Support Capability, acting as a key resource in the management and resolution of Incidents, Service Requests, Change and Release relating to the applications supported within the team. What you’ll be doing: Technical Support: providing technical IT support for Group Functions IT applications Monitoring: ensuring service requests and incidents across the application estate are dealt with in a timely manner, identifying potential issues before they arise Data: ensuring that global data from source systems is delivered to our users and systems in the correct format and in line with end customer scheduled tasks. Running regular batch programs and applications maintenance Improvements: initiating and conducting system and process improvements including the improvement of process documentation for common issues Knowledge base: maintaining up-to-date knowledge of Group Functions IT systems Project Delivery: contributing towards project delivery, application development and analysis, following an Agile methodology Adhering to controls and information and IT security policy and procedures: controlling access and authorization levels in respect of in scope systems to ensure that only properly authorised users have access to the systems. This may include performing and managing regular re-certification exercises in accordance with the group wide access control policy and maintaining sufficient audit trail to demonstrate effective controls for validation by internal and external audit Applications: managing and administering applications as required, looking for value add and automation opportunities to reduce ticket volumes Qualifications Who we’re looking for: Good understanding of IT within financial services Excellent analytical, trouble shooting and problem solving skills IT service management experience Good knowledge of Software Development Lifecycle utilising both waterfall and agile methodologies Experience of Oracle Applications or Workday, including one of the following; Oracle PBCS (Planning and Budgeting Cloud Service), Oracle EBS (Financials) would be great! Strong understanding of relational databases and SQL Experience in Client-Server solutions / applications Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are the many discounts we offer – both for our own products and at a range of high street stores and online In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart Additional Information At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. Permanent/Regular or Fixed Term Contract/Temporary: Permanent (UK and ROW) / Regular (US) L&G Business Unit: Legal & General Group Functions L&G sub Business Unit: GROUP FINANCE Primary Location: Hove, One City Park Job Family: IT & Change

Responsibilities

The analyst will provide technical IT support for Group Functions IT applications, ensuring timely resolution of service requests and incidents across the application estate. Key duties include managing data delivery from source systems, running maintenance tasks, and contributing to project delivery following Agile methodology.