Application Support Analyst at Superior

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

75000.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application administration, Ticketing tools, SLA awareness, Data hygiene, CSV, Excel, Python, OOP concepts, Database languages, RESTful APIs, Authentication principles, Customer service, Critical thinking, Problem solving, Documentation, System testing

Industry

Construction

Description

Position: Application Support Analyst Reports to: Enterprise Applications Manager Location: Columbus, Ohio Pay Range: $60,000 - $75,000 We consider several factors when preparing a compensation package for successful candidates. Superior is looking for an Application Support Analyst to support our core business applications and end user experience. This role will resolve application issues, support system testing and deployments, and manage onboarding activities across key platforms. The ideal candidate brings a strong customer service mindset, attention to detail, and a foundation in application administration and data management. This role is based at our headquarters in Columbus, Ohio. Key Responsibilities Resolve basic application issues and fulfill service requests in a timely and effective manner Execute test cases and support release checklists to help ensure system changes are validated and ready for deployment Complete new hire onboarding activities within required applications to support a smooth and accurate setup process Maintain documentation and knowledge articles to promote consistency, usability, and ongoing team support for various applications and system mapping Your Character Traits You’re passionate about delivering strong customer service and communicating effectively with others You have a sharp attention to detail and work well as part of a team You have a desire to continuously learn and grow in your role You bring critical thinking and problem solving skills to support day-to-day challenges Your Expertise Required: You have at least 1 year of basic application administration experience, including work with ticketing tools and SLA awareness Required: You have experience with data hygiene and CSV/excel-based data updates Required: You have exposure to python programming language, OOP concepts, and database languages Required: You have worked with RESTful APIs and authentication principles Bonus Points: You are familiar with Fabric dashboards as an end user Bonus Points: You have knowledge of ERP and construction related software Our Benefits We offer a range of professional and personal perks that you can enjoy as a member of Superior. Here are just a few examples of the benefits you can expect: Health Insurance: We pay 100% of the insurance premium to cover you, your spouse, and eligible children Dental Plan: We pay 100% of the insurance premium to cover you, your spouse, and eligible children Long Term Disability, Short Term Disability, and Life Insurance: We pay 100% of the insurance premium to cover you 401K Plan: We contribute a portion of your 401K for you Vacation/PTO: You receive a minimum of three weeks of PTO per year Health Savings Account: We contribute at least $750 to your HSA each year Maternity and Parental Leave: New parents receive paid time off About The Superior Group (Superior) Superior is a national leader in electrical design and construction. From hospitals to data centers to stadiums and beyond, we bring power and connectivity to projects of every shape and size. Our heritage dates back more than 100 years, and we’re proudly headquartered in Columbus, Ohio. Superior is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Superior is a Drug-Free workplace. Candidates must successfully pass criminal background check, pre-employment, and random drug screens. If you need assistance with this job application, please contact recruitment@superiorgroup.net #LI-Hybrid #sponsored

Responsibilities

The Application Support Analyst will resolve application issues, support system testing, and manage new hire onboarding activities. They are also responsible for maintaining documentation and knowledge articles to ensure team consistency and usability.