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Application Support Analyst at Synectics Solutions

Stoke-on-Trent, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Cloud, Automation, Troubleshooting, Problem Solving, SaaS, Software Development, Production Software

Industry

Data Infrastructure and Analytics

Description

Application Support Analyst Ready to turn your coding passion into a real career? Join Synectics - a leading UK tech company building high‑impact software used nationwide. Why Synectics? Hybrid & flexible working. Supportive, growth‑focused tech culture. Progression paths into IT or Software Development What You’ll Do: Provide first and second-line support for enterprise SaaS applications, working with our large and varied client base. Get hands‑on with real production software. Troubleshoot issues & learn how systems run behind the scenes. Work closely with developers, SREs & product teams. Build skills in SQL, cloud, automation & modern tooling. Perfect For: Computer Science / IT / Software Engineering graduates. Problem‑solvers who love digging into how things really work. Working hours are: 7.5 hours between 6am and 10pm on a shift rota. Working a weekend in every 4 weeks (additional time will be given in lieu and additional shift allowance outside office hours) To work for Synectics you need to hold a Security Check (SC) clearance without any exceptions to that clearance. Synectics will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of the work the business conducts, you must hold a UK nationality or meet the 5-year minimum residency criteria.

Responsibilities

Provide first and second-line support for enterprise SaaS applications and troubleshoot issues. Work closely with developers, SREs, and product teams while building skills in modern tooling.