WHO ARE WE

TZ is a market leader in the provision of sophisticated smart locker and access control technology solutions that support the agile workplace and logistics industries. With 25 years in business and a customer base boasting Apple, Microsoft, Google, Nike, Chevron and other well-known global brands, we are extremely proud of what we have achieved and are excited by the growth opportunities for the Company.
We combine exceptional technical expertise with deep industry knowledge and refreshing innovative thinking, to create solutions that support our clients’ needs. Listed on the Australian stock exchange, we operate globally with offices in Chicago, Sydney and Singapore.
We have a team of passionate and talented people and a culture that offers all our people opportunities to achieve their ambitions and goals.

WHO WE ARE LOOKING FOR

We are looking for an experienced Application Support Analyst to join our support team.
This role is responsible for providing high-quality support for .NET-based applications, monitoring hosted infrastructure, managing CRM ticket workflows, and collaborating with cross-functional teams to ensure timely incident resolution and service continuity.
The ideal candidate is detail-oriented, technically strong, and comfortable working in a hybrid environment with occasional extended hours for global handovers.
The role operates from our office in Des Plaines, Illinois.

QUALIFICATIONS AND EXPERIENCE:

• 3–5 years of experience in application support or similar technical roles.
• Solid understanding of .NET applications and support lifecycle.
• Working knowledge of SQL scripting and database analysis (MS SQL Server).
• Experience with log analysis tools and techniques.
• Basic understanding of Azure Cloud services.
• Familiarity with Active Directory (AD) and Azure Active Directory (AAD).
• Experience with CRM and ticketing tools like HubSpot, Jira, or similar platforms.
• Strong communication and collaboration skills in a cross-functional, hybrid team environment.

• Provide day-to-day support for business-critical .NET applications.
• Manage and resolve tickets using CRM systems such as HubSpot and Jira.
• Monitor and manage hosted infrastructure environments; escalate critical issues as needed.
• Analyze logs and application behavior to identify root causes of incidents.
• Perform basic SQL scripting and data analysis using MS SQL.
• Coordinate with development, QA, and operations teams to ensure smooth incident and change management.
• Follow ITIL-based best practices in incident and problem management.
• Prepare and deliver end-of-day analysis or updates to the next-level support team (primarily based in Australia.