SUMMARY:

Greenfield Savings Bank is seeking a full-time application support analyst. This role will be responsible for solving application and system issues. The individual in this role will need a deep understanding of the Banks’ system and applications and how they work to troubleshoot and respond to requests for assistance and to resolve technical issues.

REQUIREMENTS:

• Bachelor’s degree in an IT-related field, or equivalent experience
• 3-5 years’ experience in the financial services or related industry
• Proven ability to communicate and coordinate with people in non-technical roles in a productive and professional manner
• Ability to analyze and breakdown complex information and make recommendations based on changing priorities
• Working knowledge of current Microsoft operating systems and M365 applications
• Proficiency using a service management system (e.g., ServiceNow, RemedyForce)
• Experience with Fiserv banking applications
• Demonstrated ability to utilize diplomacy and strong interpersonal skills to work with a wide range of personalities
• Excellent information gathering and troubleshooting skills
• Excellent organizational skills, strong attention to detail, and ability to work under pressure

DESIRABLE SKILLS:

• IT certifications for Microsoft, or banking applications
• Prior experience working with Nautilus, Encompass, nCino, or eSign Plus
• Knowledge of programming languages (e.g., SQL, HTML, .NET)
• Data management experience (e.g., Business Analytics)
  Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class

• Install, maintain, and support the Bank’s applications and associated systems
• Provide technical support of applications for break/fix, enhancements, and projects
• Participate in the department’s data protection, disaster recovery, and business continuity planning and test activities
• Coordinate and communicate with the Bank’s business users on issues, maintenance and upgrades
• Find creative solutions to address issues and improve current processes
• Document processes and procedures related to the Bank’s applications
• Work with third-party software vendors to ensure issues are being resolved or escalated
• Occasional travel to branch locations may be required
• Other duties, as needed