Application Support Analyst

at  Version 1

Company Description
Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:

• No. 1 Best Large Workplace in Ireland by GPTW
• 5th Best Super Large Workplace in the UK by GPTW
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK 2023 by GPTW
• Top 10 Best Place to Work UK by Glassdoor

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

Job Description

• Troubleshooting incidents and problems to resolution, maintaining the highest levels of customer satisfaction
• Access and Account Management for IT systems
• Proactive monitoring of systems, responding to alerts and scheduling of preventative maintenance and corrective work.
• Has a good working knowledge of service management, working to SLA’s and/or experience of working in an ITIL environment.
• Responsible for the management of software releases, ensuring planned change is deployed in accordance with the Change Management process and scheduled appropriately.
• Responsible for writing effective support documentation and standard operating procedures and maintains all IT Operations process and procedure documentation accordingly.
• Be a focal point to resolve day-to-day user and application incidents and service requests and manage their resolution or escalation in a timely & effective manner.
• Assist in the development and generation of training, support and knowledge management materials.
• Offer guidance and best practice to ensure IT applications and services are operating optimally.
• Provide IT support input in the selection and development of tooling and process development in line with changing business requirements.
• Manage small/medium projects/work activities or sections of larger projects and interact with stakeholders to ensure business requirements are met
• Participate in the delivery and complete transition of new IT applications and services in line with service acceptance criteria.
• Contribute to Disaster Recovery and Business Continuity planning, maintenance and support.
• Partake in on call support and maintenance rota where required
• Partake in a weekly support rota covering non-core hours where required
• Partake in out of hours support and maintenance where required.

QUALIFICATIONS

• Minimum of 3-5 years’ experience in an applications management, support or development role
• 3rd Level technology Degree or equivalent preferable
• Demonstrable analytical and problem-solving skills
• Experience installing, configuring, monitoring, maintaining and troubleshooting proprietary, legacy and 3rd party applications or services
• Working knowledge of Networks, Cloud & Business Applications including Office 365, SharePoint 365, and Microsoft Azure;
• Good working knowledge of reporting technologies (e.g. Power BI, Tableau)
• An understanding of relational databases and a good command of SQL
• Incident, Problem and Change Management experience
• Experience supporting application software with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical problems.
• Customer Facing Technical Support Experience
• Applications administration and troubleshooting.
• Familiarity of database technologies (e.g. Oracle, MS SQL Server) Experience with Microsoft Windows/Windows Server
• Experience of Linux an advantage
• Scripting and automation experience (e.g. SQL, PowerShell, .NET)
• ITIL Foundation qualification preferred
• Knowledge of the key architecture concepts used to support business applications including IIS web architecture, application, batch and database servers
• Experience in the Software Development Lifecycle
• Experience with Software development and support methodologies (e.g. Agile, DevOps)
• Experience with Middleware application software including (e.g. Websphere/Webloglic, IIS, Tomcat)
  If you don’t meet all skills required for the role don’t hesitate to apply we’d love to hear from you.

Additional Information

• Quarterly performance-related profit share
• Certified Great Place to Work for 10 years in a row
• Career Progression (496 CPD Promotions in last 12 months)
• Generous Holiday Allowance
• Employee Discount Scheme - available online and in a wide range of stores
• Flexible and Remote working Options
• Lunchtime activities including but not limited to fitness, yoga, financial advice and wellbeing
• Pension
• Private Healthcare Cover
• Offer incentives for accreditations and educational assistance for courses relevant to your role
• Wide range of reward schemes including:
• Version 1 Excellence Awards (annual)
• Fostering several Diversity, Inclusion and Belonging schemes
• And many more exciting benefits… drop us a note to find out more

This is an opportunity to join one of the fastest-growing Microsoft Consultancies in Ireland & the UK

Please refer the Job description for details