HUMBER RIVER HEALTH. LIGHTING NEW WAYS IN HEALTHCARE.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.
At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!
Right now we’re looking for an Applications Support Assistant to join the Information Communication and Technology Department. This role will play an integral part in developing, implementing and evaluating new technology infrastructure, systems, applications and tools that reduce capital and operational costs and increase patient satisfaction. The Applications Support Assistant will provide support and assist the IS Analysts with incident management and user training for desktop computer hardware and applications and participate in software maintenance and upgrades.
Employment Status: Temporary Full-time
Duration: 9 months
Hours of Work: Days
Location: Humber River Health, All Sites
Labour Group: Non-Union

REQUIREMENTS:

• Undergraduate Degree in Health Informatics or equivalent experience, required
• At least 1 year of IS Support experience, required, in a healthcare setting, preferred
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint, etc.)
• Able to travel between sites during business hours as required.
• Excellent attendance and discipline free record required.
  Interested applicants are required to an Application. We thank all candidates that apply but only qualified candidates will be contacted for an interview

• Provide support to IS Analysts with daily Help Desk tasks and support staff to address issues with operation, function or access to computer hardware and software for all clinical and operational technology systems and services. (e.g. incident management, set up users)
• Resolve issues with user access to systems and applications; assist with training clients to use applications after system or application upgrades
• Escalate unresolved issues to the IS Analysts for resolution
• Rollout standard software autonomously using corporate media library
• Determine when to escalate issue to IS Analyst and/or Tier 3
• Provide support for development of project plans for Application Manager/CTO approval (e.g. collect and describe business needs; provide testing, quality review and post implementation management)
• Contribute to the development of departmental strategies, goals and priorities in consultation with Manager Applications and other team members
• Desktop support operational standards and best practices
• IT infrastructure Library (ITIL) Guidelines
• Accessibility for Ontarians with Disabilities Act, Occupational health & Safety Act, Workplace Hazardous Material Information System