Application support at Collaboration Betters The World GmbH

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Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Incident Management, User Change Management, Process Improvement, ITIL Framework, Technical Support, Functional Support, Crisis Management, Monitoring Tools, Production Stability, Risk Management, Communication, Analysis, Deployment, Collaboration, Creativity

Industry

IT Services and IT Consulting

Description

Overview Who are we? We are an independent global technology group delivering end-to-end technology solutions through a global delivery model. We invest our efforts in unlocking the full potential of not only our clients, but also that of our employees by providing them with an evolving environment that encourages collaboration, creativity and a positive mindset. Collaboration better the World – let’s do something great together ! Responsibilities What is your role? Analysis and processing of technical and/or functional user incidents and requests, based on their criticality and in accordance with predefined service levels (SLA). Deployment of applications in production environments. User Change Management regarding newly implemented features. Continuous process improvement aimed at ensuring production stability and risk management. Deployment within an ITIL framework. Functional and technical application support based on ITIL practices. Management of technical and functional incidents and requests from BPI users regarding banking applications, through qualification, analysis, and resolution. Monitoring application alerts from monitoring tools (Zabbix, Tmon, ...) to prevent impact on users. Analysis and securing of production changes during application deployments. Monitoring, management, resolution, and communication during crisis management for high-impact incidents. Formalization and follow-up of action plans following major incidents to prevent recurrence. Verification of proper application functionality following infrastructure updates. Qualifications What is your profile? You: Speak fluent French and have a good knowledge of English. Have at least 3 years of experience Hold a degree in computer science (apprenticeship is a plus) What are we offering? Evolution: Personal follow-up during your career at CBTW Catalogue with a wide variety of trainings for hard- and soft skills, private language classes, unlimited access to an E-learning platform (Udemy, Code Academy) and possibility to get certified every year Collaboration: Opportunity to join a community and participate in knowledge sharing sessions, events, workshops, etc. Join one of our collectives (Wellness, Agile, RSE ..) and share your interests with other positive thinkers On top of that: We offer a competitive salary with a flexible mobility package that allows you to choose options such as having mobility benefits (electric cars, electric bikes, public transportation subscription). You will become part of a growing team of people keen on applying the latest technologies and knowledge Do you see a match? We would love to see your application coming in! 😉

Responsibilities

The role involves analyzing and processing user incidents and requests, deploying applications, and ensuring production stability. It also includes monitoring application alerts and managing incidents during crises.