Application Support at Consort Group

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Linux Administration, Java Application Servers, Heap Analysis, Performance Optimization, OpenShift, API Gateway Integrations, Monitoring Tools, CI/CD Tools, Infrastructure as Code, Relational Databases, Scrum Framework, Problem-Solving, Collaboration, Communication, Accountability, Detail-Oriented

Industry

IT Services and IT Consulting

Description

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. This is your future team Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential. Application Support This is your mission Are you passionate about ensuring application stability, availability, and performance in complex production environments? Then this position is for you. As an Application Support, you will be responsible for supporting, monitoring, and continuously improving critical business applications within our IT ecosystem, ensuring high-quality IT services and operational excellence. Build side: Collaborate with development and infrastructure teams to design, deploy, and enhance applications in production Implement upgrades, patches, and new functionalities with minimal impact on end users Contribute to the definition and implementation of observability and monitoring best practices Support CI/CD pipeline setup and optimization using DevOps tools Participate in continuous improvement initiatives to increase system resilience and performance Ensure proper documentation of architectures, configurations, and operational procedures Run side: Monitor and maintain applications in production, ensuring high availability and performance Actively participate in incident management (P1/P2), including situation rooms and root cause analysis Identify incident trends and contribute to long-term, definitive solutions Execute change requests and deployments following ITIL and DevOps processes Ensure SLA compliance and ITIL governance within IT Production Proactively identify and resolve technical issues impacting business operations Participate in on-call rotations, ensuring 24/7 availability for critical applications This is your background You have at least 5 years of experience in demanding IT Production / Application Support environments. You enjoy solving complex technical problems, working close to the business, and continuously improving systems and processes. You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration. This is your career path. You have built solid experience supporting mission-critical applications in production, working within Agile and DevOps environments. You thrive in roles that combine operational responsibility with continuous improvement, observability, and close collaboration with development and infrastructure teams. This is your expertise: Linux (RHEL) administration and troubleshooting Java application servers (RedHat JBoss EAP) and Java fundamentals Heap and thread dump analysis Performance optimization OpenShift and Cloud-native environments (Kubernetes) API Gateway integrations (Axway, Apigee) Monitoring and observability tools: Dynatrace, Grafana, Prometheus, ELK, Jaeger CI/CD tools and pipelines: GitLab, ArgoCD, Jenkins, Nexus Sonatype Infrastructure as Code: Ansible and/or Terraform Relational databases: MS SQL Server, PostgreSQL Scrum framework (practical experience) This is how you work as part of a team: Strong problem-solving and critical-thinking skills Excellent collaboration and communication abilities High sense of accountability and ownership Resilient, adaptable, and comfortable working under pressure Autonomous, well-organized, and able to prioritize effectively Detail-oriented with a strong focus on goals and service quality This is our commitment At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. Attentive and human onboarding A truly hands-on management style Continuous training opportunities Concrete commitments: inclusion, equality, solidarity The Move Up x United Heroes program to get moving and breathe A comprehensive HR package: health insurance, TR card, CSE, pension plan A culture of feedback and meaningful projects The recruitment process: An initial phone call with our recruitment team An HR interview and a job interview with a business engineer A test or technical interview with one of our experts A final meeting with your future manager or project manager And if we're a good fit, we'll get started together Language Skills English – C1 Portuguese – C1 Good to know Location: Lisbon Contract: Permanent contract Remote work: Hybrid Job category: IT Production / Application Support / DevOps What you will do here, you won't do anywhere else. This moment is yours.

Responsibilities

As an Application Support, you will be responsible for supporting, monitoring, and continuously improving critical business applications within the IT ecosystem. You will collaborate with development and infrastructure teams to ensure high-quality IT services and operational excellence.