Work options: Hybrid
We are open to candidates based in any major Australian city, with a preference for those located in Brisbane, Perth, or Melbourne
We deliver the best GIS solutions in the world, with the brightest minds on the map.
We work with the most passionate people and cutting-edge technology that empowers communities and drive lasting change.
What are the issues that matter most to you? Climate change, national security, disaster response ?
At Esri Australia you will work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

• The most powerful GIS technology and solutions.
• Driven, talented, and passionately curious people.

Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career.

ABOUT THE ROLE

The Application Support Consultant in our Managed Services team provides technical application support, ensuring that our contact with clients delivers a user experience consistent with our client experience vision.
Join our high performing team that values curiosity, fosters continuous learning, and empowers your ideas to shape the future of GIS!

Your key responsibilities will include:

• Perform incident management, problem management and change management processes in line with the ITIL best practice service delivery framework to resolve technical issues.
• Understand our client’s business needs and specific requirements, and monitor, operate and optimise their GIS Solutions.
• Help clients create value by identifying, understanding, and articulating solutions for issues by means of relevant technical expertise including ArcGIS Enterprise and other related ArcGIS technologies.
• Maintain a knowledge base of the clients’ environment, supported customisations and common issues, ensuring that the documentation is accurate and of a high quality.
• Support the post incident review process, identifying root causes and fixes/preventions for high priority incidents.
• Provide rostered on-call support as requested. Work outside normal office hours as needed to complete systems maintenance.

You are a proactive and detail-oriented Application Support professional with a strong background in IT systems and application troubleshooting. You thrive in collaborative environments and are committed to delivering high-quality support services. Your technical expertise and communication skills make you a trusted partner across business and technical teams. To be successful in this role, you will need:

• Solid Level 2 IT support background, including experience managing servers, troubleshooting issues, systems monitoring and basic networking knowledge.
• Desirable experience with JavaScript and Python, not for coding but for debugging and supporting custom applications. Exposure to web development is an advantage.
• Demonstrated problem solving and troubleshooting skills.
• Root cause analysis for system outages or performance issue
• Excellent customer service and communication skills.
• Preferred experience using geospatial technologies in particular; ArcGIS for Enterprise and other related ArcGIS technologies.
• ITIL 4 Foundation Certification desirable.
• Knowledge and experience using AWS or Azure is desirable.
• Knowledge and skills in geodatabases and RDS instances are desirable.
• You must hold current permanent and full-time working rights in Australia.
• Attitude and behaviour align with Esri Australia’s core values.
• Please note you need to obtain a satisfactory AFP National Police Check certificate pre-employment