our range

• The position can be filled on a full-time or part-time basis.
• Flexibility thanks to the option of mobile working (e.g., from a home office) in a fully remote team. We'll discuss the details together.
• Exciting tasks and independent work in a modern and future-proof corporate group.
• Long-term prospects in a permanent employment relationship with excellent development opportunities.
• Regular employee development discussions and further training opportunities, e.g. certifications.
• Freedom for your own ideas and the development of your potential, as well as opportunities to participate in shaping the future.
• Good work-life balance and joint employee events, e.g. company outing and year-end celebration.
• Modern compensation model with tax-free benefits in kind and additional allowances amounting to 50 euros per month.
• Other benefits include company pension schemes, capital-forming benefits, accident insurance and cost-effective bicycle financing (Jobrad).
• Onboarding with individual support, through a welcome event on the first day and intensive training by colleagues in the team.

Your tasks

• In 2nd and 3rd level support, you will receive support requests, analyze the underlying problems, and ensure a quick and sustainable solution.
• For questions and problems concerning the applications you support, you will provide competent assistance to our customers and users using remote support tools.
• You will deal with technical topics in the areas of databases (MS SQL Server or Oracle), specialist applications as well as ERP or asset management systems, interfaces and data imports, network topics and Active Directory.
• Together with manufacturers and specialist departments, you analyze errors and malfunctions and work on their sustainable resolution.
• You ensure reliable operation through the installation, configuration, and continuous maintenance of the applications used.
• Your responsibilities include providing comprehensible documentation of incidents, changes and problem solutions, as well as the careful maintenance of our ticketing systems in compliance with ITIL standards.
• You contribute your expertise to updates, releases, and migrations.
• You will create and maintain operating and user documentation independently.
• Furthermore, you will participate in customer projects and actively contribute your ideas and experience to the further development of existing solutions.

Your profile

• A completed IT apprenticeship, e.g. as an IT specialist (m/f/d), forms your professional basis. Alternatively, you possess a comparable qualification.
• You have already gained initial practical experience in IT support or application support.
• Good knowledge of Microsoft Windows client and server operating systems is part of your technical know-how.
• You are familiar with ticketing systems and ideally have already gained experience with structured support processes.
• Customer and service orientation are a matter of course for you – even with demanding requests, you keep track of everything and focus on finding the right solution.
• Your strong communication skills enable you to explain technical matters clearly and to work confidently with different contacts.
• You are characterized by an analytical and structured way of working, as well as your solution-oriented approach.
• Excellent German skills and good English skills complete your profile.
• Ideally, you have a basic understanding of one or more of the aforementioned technologies, as well as IT service management tools and standards. We will gladly train you in the respective areas.