Application Support Engineer at Accenture

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Datadog, Application Performance Management, APM Architecture, Monitoring, Alerting Frameworks, Log Analysis, Cloud Infrastructure, Troubleshooting, Incident Resolution, System Reliability

Industry

Business Consulting and Services

Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Datadog Good to have skills : Application Performance Management (APM) Architecture Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business system components. This role requires dynamic problem-solving to identify root causes and ensure smooth operation of essential applications. The position demands continuous engagement with system performance and stability, enabling timely resolution of incidents to maintain business continuity and support operational excellence. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate cross-functional efforts to streamline issue resolution and improve system reliability. - Mentor junior team members to enhance their technical capabilities and problem-solving skills. - Drive continuous improvement initiatives to optimize support processes and reduce incident recurrence. Professional & Technical Skills: - Must To Have Skills: Proficiency in Datadog. - Good To Have Skills: Experience with Application Performance Management Architecture. - Strong knowledge of monitoring and alerting frameworks to ensure system health and performance. - Ability to analyze complex system logs and metrics to diagnose and troubleshoot issues effectively. - Familiarity with cloud infrastructure and its impact on application performance and availability. - Experience in collaborating with development and operations teams to implement robust support solutions. Additional Information: - The candidate should have minimum 5 years of experience in Datadog. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

Responsibilities

Act as a software detective to proactively monitor, investigate, and resolve issues within critical business systems. Lead team decisions, mentor junior members, and collaborate across functions to improve system reliability and stability.