Application Support Engineer at Accenture

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enterprise Network Operations, Network Infrastructure, Routers, Switches, Firewalls, Network Performance Monitoring, Connectivity Troubleshooting, Log Analysis, Network Traffic Analysis, Incident Management, Problem Resolution, Cross-functional Coordination

Industry

Business Consulting and Services

Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems within multiple system components and ensuring their timely resolution. The position demands continuous engagement with complex environments to maintain system stability and support business operations effectively, often requiring collaboration across different teams to understand and address challenges as they arise. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure alignment of support activities with business needs. - Mentor junior team members to enhance their technical and problem-solving skills. - Drive continuous improvement initiatives to optimize support processes and system reliability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong knowledge of network infrastructure components including routers, switches, and firewalls. - Experience in monitoring and troubleshooting network performance and connectivity issues. - Ability to analyze system logs and network traffic to identify root causes of incidents. - Familiarity with incident management and problem resolution methodologies. - Skilled in coordinating cross-functional teams to resolve complex technical challenges. Additional Information: - The candidate should have minimum 5 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

Responsibilities

Act as a software detective to monitor, diagnose, and resolve issues within critical business systems. Lead and mentor a team while collaborating with stakeholders to align support activities with business needs.