Application Support Engineer at Accenture

Mumbai City, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

O9 Solutions, Application Support, Problem Solving, System Monitoring, Stakeholder Coordination, Mentoring, Analytical Skills, Documentation, Business Process Workflows

Industry

Business Consulting and Services

Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : O9 Solutions Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, detailed analysis, and collaboration with different teams to maintain system integrity and support business continuity effectively. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Coordinate with stakeholders to ensure timely resolution of application issues and minimize downtime. - Mentor junior team members by sharing knowledge and best practices to enhance overall team performance. - Continuously evaluate system performance and recommend improvements to optimize application support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in O9 Solutions. - Strong analytical and problem-solving abilities to diagnose and resolve complex application issues. - Experience with monitoring tools and techniques to track system health and performance. - Ability to work collaboratively across teams to facilitate effective communication and issue resolution. - Familiarity with business process workflows and their integration within software applications. - Excellent documentation skills to maintain clear records of incidents, solutions, and system changes. Additional Information: - The candidate should have minimum 12 years of experience in O9 Solutions. - This position is based at our Mumbai office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

Responsibilities

Act as a software detective to identify and resolve issues within critical business systems. Lead the team as an SME, coordinating with stakeholders and mentoring junior members to ensure system integrity.