Application Support Engineer at Accenture

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UiPath RPA, Automation Workflows, Process Optimization, Debugging, Troubleshooting, Enterprise System Integration, Log Analysis, Communication Skills

Industry

Business Consulting and Services

Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various critical business systems. Your role involves closely monitoring system performance, collaborating with different teams to ensure smooth operations, and proactively identifying potential challenges before they impact business processes. You will engage in detailed analysis to uncover root causes and contribute to maintaining the reliability and efficiency of essential software applications. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather information and provide timely updates on issue resolution. - Document troubleshooting steps and solutions to build a knowledge base for future reference. - Assist in the continuous improvement of support processes to enhance service quality. - Monitor system alerts and respond promptly to minimize downtime and business impact. Professional & Technical Skills: - Required Skill: Expert proficiency in UiPath Robotic Process Automation (RPA). - Strong understanding of automation workflows and process optimization techniques. - Experience in debugging and troubleshooting automation scripts and bots. - Familiarity with integration of RPA tools with other enterprise systems. - Ability to analyze logs and system outputs to identify issues effectively. - Good communication skills to interact with technical and non-technical stakeholders. Additional Information: - The candidate should have minimum 2 years of experience in UiPath Robotic Process Automation (RPA). - This position is based at our Manila office. Minimum 2 year(s) of experience is required About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

Responsibilities

The role involves investigating and resolving issues within critical business systems to ensure reliability and efficiency. Responsibilities include monitoring system performance, performing root cause analysis, and collaborating with cross-functional teams.