Job no: 493410
Work type: Permanent full time
Location: Waterloo, Adelaide
Categories: Information Technology
Active leads the way in Vegetation Management across Australia, powered by our industry-leading Vegetation Management System, Active Mobile.
We’re looking for a motivated and skilled Application Support Engineer to join our team and work across our comprehensive systems stack. You’ll assist with support, works tracking, configuration, spatial processing, automation, scripting, and systems integrations.
You’ll collaborate with technical leads, system managers, support technicians, and field users to identify and implement process improvements, manage releases, and support integration solutions — all with a strong connection to our operations team.

REQUIRED EXPERIENCE

• Experience in the Vegetation Management industry or adjacent industries is highly desirable
• Proven experience supporting line-of-business applications built on a 3-tier architecture (IIS, logic/services layer, SQL) running on Windows
• Experience customising applications with workflows, screens, and configurations
• Familiarity with ITIL principles and working in a service management environment (e.g. Jira)
• Understanding of release management and DevOps principles

• Provide application support for Active’s data collection systems and supporting web applications
• Collaborate with the Support Team and stakeholders to maintain Active Mobile — our core Works & Asset Management System
• Track work using our IT ticketing system and mentor junior staff
• Contribute to documentation efforts, helping to standardise common practices and reduce key-person dependency
• Build strong working relationships with technical and operational stakeholders
• Stay current with trends and best practices in data collection systems and field-based technologies
• Get involved in front-end design and development where applicable
• Contribute to testing — system, performance, and user acceptance
• Apply your scripting skills, especially in Python, to automate and streamline processes