Application Support Engineer at Acumatica Inc Singapore

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application support, Troubleshooting, ERP systems, CRM systems, System analysis, Configuration management, Incident management, System performance monitoring, Technical documentation, Workflow diagrams, JIRA, ServiceNow, Communication, Analytical skills, Change management

Industry

Software Development

Description

Company Description Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us. Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Construction, Distribution, and CRM, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device. Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com Job Description As an Application Support Analyst, you'll act as a bridge between our business users and IT, responsible for the smooth functioning of Acumatica’s internal business applications. You’ll troubleshoot, resolve, and analyze application issues, help implement configuration changes, and work closely with stakeholders to optimize our business processes. Application Support & Troubleshooting: Quickly respond to and resolve incidents and service requests to minimize user downtime and ensure the seamless operation of internal business applications, including Acumatica ERP and CRM. Configuration & Change Management: Analyze, implement, and manage configuration changes, ensuring backward compatibility and coordinating with business analysts and stakeholders as needed. System Performance Monitoring: Monitor system health, proactively identify performance issues, and escalate critical problems to IT System Administration or management. User Assistance & Training: Provide effective guidance, consulting, and support to internal customers, enabling them to maximize the value of business solutions. Documentation & Knowledge Sharing: Accurately log and document service requests, solutions, and create support articles to build internal knowledge. Collaboration: Work closely with global teams, effectively communicating with technical and non-technical users across various functions and regions. Testing & Upgrades: Perform and verify fixes, assist in change management activities, and support users during software upgrades. Continuous Improvement: Analyze business scenarios, recommend process improvements, and help optimize application configurations to support evolving business needs. Qualifications Education: Higher degree in computer systems, networks, information systems/technologies, or related field. Experience: 2+ years in system analysis, support, or ERP/business application administration. Exposure to working with both technical teams and end users in English. Experience with workflow diagrams, functional specs, and technical documentation. Technical Expertise: Understanding of system performance monitoring, troubleshooting, and incident management. Familiarity with ERP or CRM systems (Acumatica experience a plus but not required). Experience with IT service management tools (e.g., JIRA, ServiceNow) is a plus. Optional: scripting or automation knowledge. Skills: Highly analytical, structured thinker with the ability to decompose and communicate complex concepts. Proven ability to prioritize in dynamic settings and deliver results. Excellent English communication skills, both verbal and written. Eagerness to learn, share, and grow professionally with a global team. Additional Information Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].

Responsibilities

The Application Support Engineer acts as a bridge between business users and IT to ensure the smooth functioning of internal business applications. Responsibilities include troubleshooting incidents, managing configuration changes, and monitoring system performance to optimize business processes.