Application Support Engineer Application Support Engineer at GFT Canada

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Technical Support, Customer Service, Atlassian Tools, SQL, Bigdata, Spark, Cloud Environments, Excel, Teamwork, Communication, Time Management, Kanban, Software Development, Problem Solving, Attention to Detail

Industry

IT Services and IT Consulting

Description

As an Application Support Engineer you will be responsible for: Collaborating with cross-functional teams (L3), such as developers or product managers, to escalate and resolve complex issues Mentoring Junior team members L1-L2 support for incidents, problems and service request. Working on ticket resolution within SLA assigned to 2nd line - identifying, troubleshooting, and resolving technical issues faced by operators or their clients Working with various teams (including 3rd party) to resolve incidents and implement changes Investigating and understanding impact of work product and potential risks Documenting your solutions in tools: JIRA, Confluence, ALM… Analysing and proposing solution to business/system problems Requirements: 3+ years of proven experience in technical support, customer service, or a related role University background oriented to financial/business/IT Proven Experience in Atlassian Tools e.g. Jira, Confluence; Ability to analyze data and generate meaningful insights to drive performance improvements. Basic knowledge in SQL, Bigdata, spark & cloud environments. Knowledge of Excel at a medium user level English (at least B2+), Spanish nice to have Ability to use technical & business knowledge to provide solutions to complex issues in a timely and efficient manner Attention to details Ability to complete duties under minimal supervision Aptitude for understanding global business consideration when implementing new business systems. Ability to work with business users from various geographical location Strong teamwork and communication skills Good time management to support different projects in parallel Experience working in complex environments Open to new technologies and knowledge Open to work in shifts Kanban methodology Software development projects. Software development life cycle (HP ALM,..). We offer: Contract of employment or B2B contract Hybrid work in Warsaw Working in a highly experienced and dedicated team Benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.) On-line training and certifications fit for career path Access to e-learning platform Mindgram - a holistic mental health and wellbeing platform Work From Anywhere (WFA) - the temporary option to work remotely outside of Poland for up to 140 days per year (including Italy, Spain, the UK, Germany, Portugal, and Bulgaria) Social events

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Responsibilities

As an Application Support Engineer, you will collaborate with cross-functional teams to resolve complex issues and provide L1-L2 support for incidents and service requests. You will also mentor junior team members and document solutions in various tools.