Application Support Engineer at Asian Heart Institute

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Troubleshooting, HIS, PACS, LIS, EMR, ERP, Server Administration, Networking, Active Directory, Cybersecurity, Database Management, HIPAA Compliance, System Testing, IT Project Management, User Training

Industry

Hospitals and Health Care

Description

Position You will be responsible for maintaining and troubleshooting critical hospital applications such as HIS (Hospital Information System), PACS, LIS, EMR, and ERP while ensuring the smooth operation of servers, networks, and IT security. You will also provide technical support to hospital staff, ensure compliance with healthcare IT regulations, and drive IT projects that enhance hospital operations. Key Responsibilities Application Support Provide first and second-level support for HIS, PACS, LIS, EMR, and other healthcare applications. Troubleshoot software issues, identify root causes, and coordinate with vendors for resolution. Assist in application deployment, updates, and patches while ensuring smooth rollouts. Conduct system testing and validate updates before deployment. Document issues, solutions, and system configurations for future reference. System Administration & IT Infrastructure Manage and monitor hospital servers, databases, and networks. Maintain and administer Active Directory, firewalls, VPNs, and other security controls. Implement IT policies, backups, and disaster recovery plans. Ensure system security, performance, and compliance with hospital IT standards. Monitor system health, conduct preventive maintenance, and optimize performance. User Support & Training Provide technical support to hospital staff for application-related issues. Assist in user account management and access control. Conduct training sessions for employees on application usage and best practices. Respond to IT helpdesk tickets and ensure timely resolution. Integration & Compliance Coordinate with software vendors for integration with third-party systems. Ensure compliance with NABH, JCI, HIPAA, and other healthcare IT regulations. Support IT audits, security assessments, and data protection initiatives. IT Project Management & Implementation Assist in IT system upgrades, migrations, and implementations. Work closely with different hospital departments to understand and address their IT needs. Drive adoption of new healthcare applications and technologies. Qualifications B.E. / B.Tech / MCA / B.Sc (IT) or a relevant field. 2-5 years of experience in IT support, preferably in a hospital or healthcare setup. Knowledge of HIS, PACS, LIS, EMR, and ERP applications. Experience in Windows/Linux server administration. Strong understanding of networking, Active Directory, and cybersecurity best practices. Hands-on experience with databases (SQL, Oracle). About Asian Heart Institute Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally. Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.

Responsibilities

The engineer will maintain and troubleshoot critical hospital applications (HIS, PACS, LIS, EMR, ERP) while managing underlying infrastructure like servers, networks, and security controls. Key duties include providing first and second-level technical support, ensuring regulatory compliance, and assisting with IT project implementation and upgrades.