Application Support Engineer - Blueflame AI at Datasite

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Python, AWS, Jira, API Integration, Elasticsearch, Microsoft SharePoint, Microsoft O365, Log Analysis, Technical Troubleshooting, Customer Support, Backline Support, Problem Solving

Industry

Software Development

Description

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth. Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish. Get started now, we look forward to meeting you. Job Description: Why Work with Us At Blueflame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management and dealmaking industry. You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement. As an Application Support (Backline Support Engineer) at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams. You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services. Responsibilities Investigate and resolve complex technical issues escalated from customer success teams. Analyze platform logs and, when necessary, review associated code to diagnose problems. Troubleshoot advanced technical challenges to ensure timely and effective solutions. Document issues and resolutions, contributing to the knowledge base for continuous improvement. Work directly with Engineering to identify, report, and resolve product bugs and enhancements. Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights. What You Bring Bachelor’s degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level. Proficiency in Python and experience with AWS-based applications. Strong problem-solving skills; able to work independently and collaboratively. Experience with ticketing systems, especially Jira Excellent communication and interpersonal abilities. Familiarity with APIs and integration with other platforms. Experience with Elasticsearch or similar log management tools. Administrative experience with Microsoft products (SharePoint, O365, OneNote), including managing permissions and troubleshooting syncing and integration issues. Preferred Experience in the financial technology or investment management industry. #LI-Blueflame Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities. Welcome to the Datasite global recruitment page. This is where you can explore opportunities and find the one that’s the best fit for you. It’s where all the high-tech, high-value, cutting edge technology businesses that form our economic value creation platform post the jobs they need you for. It’s the central hub for Datasite, Blueflame AI, Grata, and Sherpany. The best of the best from the very best people. The inquisitive. The inspirational. The inventive. The challenging. The builders of tomorrows. The people who come together to simplify the complex, create great experiences and deliver better outcomes for themselves and our customers. Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish. Get started now, we look forward to meeting you. Click Here for more information

Responsibilities

The role involves resolving complex technical issues escalated from customer success teams by analyzing platform logs and reviewing code. The engineer will collaborate with Engineering and Product teams to fix bugs and inform the product roadmap.