Application Support Engineer at C4i Solutions

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application support, Troubleshooting, Incident management, Root cause analysis, System monitoring, Windows, Linux, Networking, DNS, TCP/IP, Firewalls, Stakeholder management, Technical documentation, Access management, System testing, Automation

Industry

technology;Information and Internet

Description

Be you with us – Shape the future of Defence and Technology C4i Solutions is a leading Technology, ICT, and Digital Solutions company, delivering real outcomes for our Defence, Government, and Industry partners. We're growing and we're looking for great people who share our values, believe in our mission, and care about what they do. People who value teamwork, take pride in their work, and want to make an impact. About the Role: As an Application Support Engineer in C4i Solutions, you will be responsible maintaining, troubleshooting, and optimising business-critical applications to ensure their reliability and performance. You will act as a key link between users, developers, and infrastructure teams, resolving technical issues, monitoring system health, and implementing fixes or enhancements. The role involves incident management, root cause analysis, system configuration, and supporting continuous improvement to minimise downtime and improve user experience. The role is located onsite in Sydney, CBD. About the role: Monitor application performance and system health to ensure availability and reliability. Investigate, troubleshoot, and resolve application incidents and service requests. Perform root cause analysis and implement preventative solutions. Manage and prioritise incidents in line with SLAs and business impact. Collaborate with development and infrastructure teams to resolve complex issues. Deploy application updates, patches, and configuration changes. Maintain and update technical documentation, runbooks, and support procedures. Support user onboarding, access management, and permissions. Conduct system testing and validation following changes or releases. Identify opportunities for automation and continuous improvement to enhance support efficiency. Support incident response activities and technical investigations where required. About you: Australian citizen (required for Defence projects) with a min AGSVA NV1 clearance. Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) Relevant industry certifications (e.g. ITIL Foundation Certification, Microsoft Certified: Azure Fundamentals, or AWS Certified Cloud Practitioner) Experience supporting enterprise applications in a production environment Strong knowledge of operating systems (Windows and/or Linux) Understanding of networking fundamentals (DNS, TCP/IP, firewalls) Communicates clearly and confidently, both written and verbal. Is highly organised with strong attention to detail. Builds positive relationships and manages stakeholders effectively. Works well independently and takes initiative. Can manage competing priorities and meet deadlines. Adapts easily to change and works well in a team environment. Why Join Us? Veteran-Focused: As a Veteran-owned and operated company, we value your service. Our Veteran Career Development Program is designed to support your transition and future career growth. Defence Veterans are strongly encouraged to apply. People First: Were a company that puts people at the centre. Fostering a culture of wellbeing, engagement, and respect for your unique skills. A Culture That Values You: Be part of a passionate, supportive, and growing team that recognises your contribution and rewards success. And we like to keep things real. We work hard, support each other, and make space for a laugh along the way. Benefits We Offer: Long Service Leave @ 7 years: Take long service leave after 7 years' service (Pro-rata). Health & wellbeing allowance: Our annual Health & Wellbeing allowance ($250) helps you stay fit and healthy. First year leave (5 days): We offer 5 additional leave days in your first year to help you settle in! Birthday leave: We know your birthday is a special day! Take the day off and relax on us! Higher Education Subsidy: Obtain a higher qualification relevant to your role while working with us and receive a $2500 contribution annually. This includes certification fees on digital learning courses. Veteran Engagement: At C4i Solutions, we understand that leaving the ADF can be a daunting time. We've been there, as we know from our own experience. Our Veteran Career Development Program offers a range of support and development activities for ADF veterans and their partners, so that your transition from the ADF is seamless and supported. Service Awards: We acknowledge your service with us through 1, 5, and 10-year awards. Employee Recognition: We reward our people when they go above and beyond. Donate for a Cause: Donate to a charity of your choice and we'll match it up to a value of $200! PLUS, much more! Be you, with us: If you're looking for a workplace where your skills, experience, and dedication are genuinely valued we'd love to hear from you. We are a close-knit team of veterans, problem-solvers, tech heads, dads, mums, soccer coaches, and weekend adventurers who love what we do, like to have a bit of fun, and don't take ourselves too seriously. What brings us together is a passion for doing great work that makes a real difference to those who serve. If this sounds like your kind of team, apply now. We'd love to hear from you. www.C4isolutions.com.au

Responsibilities

The Application Support Engineer is responsible for maintaining, troubleshooting, and optimizing business-critical applications to ensure reliability and performance. They act as a key link between users, developers, and infrastructure teams to resolve incidents and implement technical enhancements.