Who are we?

dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments. We are also recognised as one of Singapore’s Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.

We are looking for a proactive and detail-oriented Application/Production Support Engineer to ensure the stability and reliability of our production systems. You will be the first point of contact for production incidents, working closely with engineering teams to investigate issues, coordinate resolutions, and minimize service disruption. This role focuses on production operations and technical support rather than feature development, making it ideal for engineers who enjoy troubleshooting, system analysis, and working in a fast-paced environment.

What You'll Do:

• Serve as the first point of contact for production incidents, system alerts, and technical support requests.
• Perform initial issue triage by analyzing application logs, API requests, database records, and other available technical information.
• Gather relevant information, identify the appropriate engineering team, and coordinate issue resolution until closure.
• Monitor third-party service status, maintenance schedules, and incident notifications, assessing potential business impact and communicating updates to internal stakeholders.
• Retrieve, validate, and analyze production data to support operational requests and incident investigations.
• Maintain accurate incident records, support documentation, operational procedures, and ownership information.
• Collaborate with cross-functional teams to improve production support processes and operational efficiency.
• This role focuses on production support and operational excellence and does not involve routine product feature development.
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