Applications Support Engineer – Hybrid (1-2 days office-based). Are you a problem-solver with a passion for delivering exceptional customer support? We’re looking for a Customer Support Engineer to join a collaborative team supporting a very multi-faceted, enterprise-level business application, used by a range of UK household names.
This role blends technical troubleshooting with providing great customer care.
You’ll use Windows as a diagnostic tool—reviewing logs, replicating issues, and investigating faults—not supporting Windows itself (so it would probably more suit an applications support person, rather than a classic IT support analyst who wishes to climb the Microsoft ‘ladder’.
You’ll be the first point of contact for incidents and service requests, working closely with internal teams to resolve issues efficiently and within SLA.

You’ll need:

• At least 2 years’ experience supporting external clients (not internal users)
• A solid grasp of Windows environments, Windows Server, and log file analysis
• Experience supporting proprietary software
• Strong communication skills and a methodical approach to problem-solving
• The ability to prioritise and adapt in a fast-paced setting

Expect a mix of remote and office-based work (1–2 days/week), and participation in an on-call rota (circa 1 in 6). Please note that any offer will be subject to high-level security checks.
If you’re proactive, customer-focused, and keen to grow your technical expertise, we’d love to hear from you. Salary to £28k + range of benefits.
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year

Application question(s):

• Have you provided applications support to external clients (as opposed to remote ‘internal users’)? 
• Are you well versed in using Windows as a diagnostic tool—reviewing logs, replicating issues, and investigating faults? 
• When required, are you able to work 1-2 days per week at the office in the Bournemouth area? 

Work Location: Hybrid remote in Poole BH12 4P

Please refer the Job description for details