DETAILED DESCRIPTION

Responsible for leading the efforts in the triage/resolution of order fallouts and identification of root cause while maintaining system integrity and operations of the existing provisioning systems, deployment of new products, and assisting with projects.

MANDATORY SKILLS:

• Splunk
• Datadog
• Postman

Basic/Minimum Qualifications

• Bachelor’s degree Engineering, Information Technology, Computer Science or related field, and/or related work experience.
• Minimum five (5) years experience in Application/Provisioning Support, Telecommunications, or other related field

Additional Job Qualifications

• Established knowledge in using ticketing and software tools such as: BMC Remedy, Incident Portal, Jira, Cherwell etc.
• Experience operating as a lead resource to an offshore team of at least 5 other members Experience in using/writing queries/dashboards in Splunk
• Experience in Telecom industry, specific to provisioning flow for HSD, Voice, Video line of business
• Established knowledge and experience in writing queries against databases - preferably SQL, Hadoop, DocumentDB (AWS)
• Highly organized with exceptional attention to detail
• Excellent oral and written communication skills
• Ability to adapt communication style to effectively work with multiple levels within an organization
• Established knowledge of order fulfillment and provisioning flows and systems such as order orchestration, inventory management, and service activation
• Established knowledge and experience using development tools, application frameworks, and testing tools
• Knowledge of REST API and WebAPI
• Experience with diagramming software, such as Visio
• Additional responsibilities assigned by managemen

Experience:

• Application support: 5 years (Required)
• Autosys: 5 years (Required)
• Splunk: 5 years (Required)
• Datadog: 4 years (Required)
• Postman: 3 years (Required)
• SQL: 2 years (Required

DUTIES AND RESPONSIBILITIES

• Fallout assignments are assigned to the team and completed within SLA
• Track fallout assignments and adherence to completion by offshore team members
• Lead the efforts in the identification of issues to include tracking and development of solutions to automate repeated process/steps/tasks
• Lead the root cause analysis process for any new issues/ticket patterns identified by the team
• Lead the efforts in identifying resolution steps for individual errors
• Act as the liaison between onshore and offshore resources to ensure practical and technical knowledge is passed throughout the team

Basic/Minimum Qualifications

• Bachelor’s degree Engineering, Information Technology, Computer Science or related field, and/or related work experience.
• Minimum five (5) years experience in Application/Provisioning Support, Telecommunications, or other related fields

Additional Job Qualifications

• Established knowledge in using ticketing and software tools such as: BMC Remedy, Incident Portal, Jira, Cherwell etc.
• Experience operating as a lead resource to an offshore team of at least 5 other members Experience in using/writing queries/dashboards in Splunk
• Experience in Telecom industry, specific to provisioning flow for HSD, Voice, Video line of business
• Established knowledge and experience in writing queries against databases - preferably SQL, Hadoop, DocumentDB (AWS)
• Highly organized with exceptional attention to detail
• Excellent oral and written communication skills
• Ability to adapt communication style to effectively work with multiple levels within an organization
• Established knowledge of order fulfillment and provisioning flows and systems such as order orchestration, inventory management, and service activation
• Established knowledge and experience using development tools, application frameworks, and testing tools
• Knowledge of REST API and WebAPI
• Experience with diagramming software, such as Visio
• Additional responsibilities assigned by management

Job Type: Contract
Pay: $48.00 - $50.00 per hour

Schedule:

• 8 hour shift

Experience:

• Application support: 5 years (Required)
• Autosys: 5 years (Required)
• Splunk: 5 years (Required)
• Datadog: 4 years (Required)
• Postman: 3 years (Required)
• SQL: 2 years (Required)

Work Location: In perso