Application support engineer at Everwest

Vilnius, Vilnius County, Lithuania -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

4150.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Application Performance Monitoring, Troubleshooting, Root Cause Analysis, SDLC, ITIL, Problem-Solving, Communication, User Access Management, Provisioning, Role Assignment, Security Policies, Deployments, Patch Management, Configuration Changes, Documentation

Industry

Logistics;Transportation;Supply Chain and Storage

Description

We have many years of experience in the field of logistics. We represent Western quality for the delivery of our customers with a team of international and experienced specialists. Experience, reliability, expertise, innovation, recognition, and trust - these core values are developed in all our processes. In the organization, we believe that people are our greatest strength. Here we foster a friendly company culture based on openness, engagement, and trust. If our values are in line with yours, we invite you to join the Everwest team. We are currently seeking a talented: Application support engineer Key Responsibilities: Provide day-to-day technical support for internal and customer-facing applications. Monitor application performance and troubleshoot incidents in a timely manner. Perform root cause analysis and implement preventive solutions. Collaborate with development, infrastructure, and business teams to resolve issues. Manage deployments, patches, and configuration changes. Maintain documentation for processes, issues, and resolutions. Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field. 2+ years of experience in application support or a similar technical role. Hands-on experience managing user access to enterprise applications, ensuring accurate provisioning, role assignment, and compliance with security policies. Strong knowledge of SDLC, ITIL. Excellent problem-solving and communication skills. Ability to work independently and in a team-oriented environment. We offer: Monthly salary ranges from 3320 EUR to 4150 EUR gross. In addition, each employee of the Everwest company receives a package of additional benefits, which include: Growth opportunities: professional and supportive team, leadership development programs. The opportunity to improve by participating in both internal and external training; Modern office: Modern and ergonomically equipped office, with recreation areas, outdoor terraces, and a gym. The restaurant in which, exclusive prices for employees apply; Recognition and awards: a day off in the month of the birthday, as well as gifts during the holidays or on the anniversary of working in the company. Various events of the company, the election of the best employees of the company, as well as like-minded clubs operating on the initiative of employees.

Responsibilities

The role involves providing daily technical support for both internal and customer-facing applications, monitoring performance, and troubleshooting incidents promptly. Key duties also include performing root cause analysis, collaborating with various teams to resolve issues, managing deployments, and maintaining process documentation.