Emydex Technology is currently looking for a stand out Application Support Technician who embodies all of our six company values:

SKILLS REQUIRED:

• Working Knowledge of .Net development in C# & SQL - this is essential, as a technical test will be given at interview stage
• Previous Application Support Experience 5+ years’ experience
• Fluent English both verbal & written
• Excellent Communication, Literacy and Interpersonal Skills
• Knowledge of Food Processing Industries would be advantageous but not necessary

ABOUT US:

We are an Irish Software Development company providing Software Solutions to over 100 leading Food & Meat Processing companies in Ireland, the UK, France, Namibia, Botswana, South Africa, North America, Australia, and New Zealand.

To look a little further into our company profile and to see what we are all about, check out our:

• The latest news and what we have been up to: https://www.emydex.com/news/
• Facebook page here with some staff event photographs: https://www.facebook.com/Emydex-Technology-344547285589514/
• LinkedIn Profile which helps show you what Emydex is all about: https://www.linkedin.com/company/emydex-technology/about/?viewAsMember=true*

Job Type: Full-time

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Company pension
• Flexitime
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• What is your current location?
• What is your salary expectation for the role?

Experience:

• Application support: 3 years (preferred)

Work authorisation:

• Ireland (required)

Work Location: In perso

• Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities
• Identify, evaluate and prioritise customers problems whilst formulating plans of resolution
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
• Provide in depth root cause analysis to the Application Support manager for all issues resolved
• Assist in evaluating new services, processes and technologies introduced at the helpdesk
• Escalate unresolved issues to implementation team programmers or the Application Support Manager as necessary
• Work with staff to promote, develop and maintain strong customer service values