Application Support Engineer at IQ-EQ

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, ITSM Frameworks, SQL, PL-SQL, SSRS Reporting, PowerShell Scripting, SaaS, System Migrations, Tableau, Troubleshooting, Communication Skills, Leadership, Collaboration, Financial Sector Technologies, Enterprise Services, Technical Enhancements

Industry

Financial Services

Description

Company Description We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities. Job Description What You will do You'll provide technical application support and maintenance across the software portfolio, ensuring smooth operations within the ITSM framework. You'll act as the escalation contact for Application Services, handling incidents, requests, and changes while delivering both functional and technical enhancements. You'll collaborate with Product Management to manage backlogs, establish delivery roadmaps, ensure application availability, chair supplier service reviews, and communicate effectively with stakeholders. You'll support ongoing projects, facilitate seamless transitions into BAU support, and build strong working relationships with colleagues, vendors, and internal technology teams for upgrades and feature requests. You'll work European shift hours to meet SLA commitments, maximize product capabilities, and identify overlaps within the service estate. What we offer Comprehensive remuneration: Competitive financial packages based upon market rates for your role, proportionate to your qualifications, level of experiences and skills profile Pension Scheme: Generous employer contribution with the ability to increase employee contributions Wellbeing: Additional social benefits such as medical insurance & life assurance, discounted gym memberships and the opportunity to engage with our local community via sports activities, charity programmes & environmental initiatives Flexible working: We recognise the value of working flexibly and enable our employees to enjoy an excellent work-life blend Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day. Qualifications You bring degree‑level education (B‑Tech, MCA, BSc Computer Science or equivalent) along with strong experience in ITSM frameworks such as ITIL or COBIT. You have a solid background supporting enterprise services, excellent English communication skills, strong troubleshooting abilities, and hands‑on experience with application design, development, third‑party system customisation, and integrated development environments. You offer advanced technical capability, including mandatory SQL/PL‑SQL expertise, SSRS reporting support, source‑control proficiency (GIT/ADO/SVN), PowerShell scripting, and experience working with SaaS/on‑prem suppliers, with additional advantages in system migrations and Tableau. You understand financial‑sector technologies, bringing valuable exposure to wealth/fund management systems, CRM, GRC, and Finance platforms within the broader Financial Services environment. You demonstrate strong leadership qualities, communicating clearly with both technical and non‑technical audiences, and applying excellent interpersonal, facilitation, negotiation, and collaboration skills. Additional Information Our commitment to you and the environment Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to oury people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, acrosfyts 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning. Department: Technology Type of Hire: Temporary

Responsibilities

Provide technical application support and maintenance across the software portfolio, ensuring smooth operations within the ITSM framework. Act as the escalation contact for Application Services, handling incidents, requests, and changes while delivering enhancements.