Role:We are looking for Support Engineers with L1/L2 Application or Production Support experience to support enterprise applications within the Automotive/Automobile domain.

The ideal candidate will have experience supporting automotive applications or dealership-related systems. Dealer Management System (DMS) experience is highly preferred; however, candidates with strong Automotive/Automobile domain experience may also be considered without direct DMS experience.

• Responsibilities:Provide L1/L2 application and production support for automotive applications.
• Handle incidents and service requests from business users and dealership users.
• Perform initial troubleshooting, issue analysis, and triage, escalating complex issues to L3 teams when required.
• Support business processes across areas such as Vehicle Sales, Order Processing, Service & Aftersales, Parts, Inventory, Warranty, and Billing.
• Monitor application health and business transactions to minimize business disruption.
• Log, track, and resolve tickets using ITIL-based Incident and Request Management processes.
• Communicate with German-speaking users and stakeholders and provide timely incident updates.
• Maintain knowledge base articles, SOPs, and troubleshooting documentation.
• Collaborate with L3, Development, Infrastructure, and other technical teams for issue resolution.

• Required Skills:Hands-on experience in L1/L2 Application Support or Production Support.
• Automotive/Automobile domain experience is strongly preferred.
• Experience with Dealer Management Systems (DMS) is highly desirable.
• Understanding of at least one automotive/dealership business function such as Vehicle Sales & Order Processing, Service & Aftersales, Parts & Inventory, Warranty and Billing
• Experience with ticketing tools and ITIL Incident/Request Management.
• Good troubleshooting, analytical, and problem-solving skills.
• Basic technical knowledge of one or more technologies such as .NET, Java, C++, Mainframe/Cobol.
• Basic SQL, Shell, scripting, or query knowledge is an advantage.
• German language proficiency at C1 level or above is mandatory.

• Preferred DMS Experience:Experience with any of the following is an advantage:AlphaPlus
• Vaudis / Vaudis X
• Autoline
• Similar Dealer Management Systems used in automotive retail

• Note: Applicants for employment in Germany should possess work authorisation, which does not require sponsorship by the employer for a visa.