Responsibilites:

• Investigate and resolve escalated L2 incidents and requests.
• Provide updates on high-priority incidents and ensure timely resolution.
• Document resolutions, RCA, and corrective actions in the ticketing system.
• Liaise with L3 teams for unresolved critical issues.
• Work on open Problem Tasks/Records and contribute to permanent fixes.
• Identify potential workarounds to minimise downtime.
• Review application logs and monitoring dashboards for early signs of issues. Reading logs from degradation incidents
• Conduct knowledge-sharing sessions on recent issues or new findings.
• Assist L1 support with troubleshooting and shift-left initiatives.
• Review and provide feedback on junior team members’ work.
• Create, update, and validate Work Instructions in Confluence.
• Ensure existing WIs are accurate and reflect current processes.
• Organise training material to include relevant documentation and videos. SP
• Review documentation gaps and suggest improvements.
• Review resolved incidents for accuracy and completeness.
• Identify inefficiencies in support processes and suggest improvements.
• Contributes to project specific task with/without technical lead function.
• Continuous system improvement, both quality and efficiency wise in the areas of application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing.

Requirements:

• Higher education with IT background (University degree is an asset).
• Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions).
• Solid knowledge in ITIL v4.
• Knowledge of Linux and SQL.
• Business fluent in English (both written and oral).
• Availability for on-calls.
• Creative Team player with good communication skills, analytical thinking and outcome focused personality.

Nice to have:

• Experience with state-of the art system environments of common vendors, including infrastructure services, virtualization, PaaS / SaaS and the related monitoring and orchestration platform.
• Experience with the transition of legacy environments into PaaS / SaaS oriented architectures.

Our offer:

• Permanent role.
• Hybrid working model (at least 2 days per week at the office in Coventry)
• Private medical care, life insurance and pension plan
• Growth opportunities within our international structures (internal mobility, career coaching and mentoring etc.)
• An interesting full-time position within a global renowned family owned company.
• Challenging limits of mobility for a healthy world without congestion.
• Space for creating innovative solutions and ideas for our fast growing markets.

Please refer the Job description for details