Application Support Engineer - MES, ZPL - Zebra printer at Sparc Technology Services Inc

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Manufacturing Execution Systems, ZPL, Zebra Printers, SQL, Python, Microsoft Excel, Windows OS, Network Troubleshooting, Hardware Troubleshooting, Incident Management, Splunk, PLC, Ignition, Technical Documentation

Industry

IT Services and IT Consulting

Description

What to Expect The Application Support Technician will provide essential support to the manufacturing floor, addressing various needs such as coordinating and delegating tasks, troubleshooting IT issues, maintaining printers, reviewing SOPs, processing data, and delivering tactical support for implementing changes. The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group. Please note that this position requires full-time onsite presence. What You'll Do Work with multiple departments in high pressure urgent need scenarios Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime Perform repetitive detailed assignments and data processing tasks Collaborate with multiple departments in high-pressure situations Act as the primary contact for incident management, coordinating the resolution of critical system issues Troubleshoot basic network, software, and hardware related problems Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes Prioritize and resolve multiple tasks efficiently in urgent scenarios What You'll Bring Experience troubleshooting basic network, software, and printing issues Familiarity with Manufacturing Execution Systems (MES) Proven experience with Microsoft Excel, SQL and basic Python Familiarity with configuring and printing using ZPL language on Zebra printers is a plus Ability to remain composed in high-pressure, urgent situations while managing competing demands Strong knowledge of Windows OS and Microsoft enterprise environments Knowledge of SQL queries and Splunk queries is a plus Experience working with PLC, Ignition is a plus Flexibility to work weekends and any shift Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues

Responsibilities

The Application Support Technician will provide essential support to the manufacturing floor by troubleshooting IT issues, maintaining printers, and managing incident resolution. They will also collaborate with multiple departments to ensure system uptime and maintain comprehensive documentation of technical solutions.