NUACOM is an Irish company established in 2009 and is quickly becoming the leading B2B Cloud Business Phone System provider in Ireland. The vision of the company is to leverage the latest technologies to build amazing live communication tools for businesses around the world.
High demand for our services is driving our current growth and we are looking for ambitious and talented people to join our team.
We are seeking an experienced Application Support Engineer to provide exceptional support to NUACOM’s customers. This role requires a proactive, customer-focused individual with a strong technical background in VoIP systems, cloud telephony, or business communications. The ideal candidate will be responsible for handling customer inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction.

JOB DESCRIPTION

In this role you will be mainly required to perform the following duties:

• Provide first-line support for NUACOM’s VoIP and cloud communication services.
• Respond to customer inquiries via email, phone, and chat, ensuring timely and effective resolutions.
• Troubleshoot technical issues related to VoIP setups, integrations, and network configurations.
• Escalate complex issues to next level when necessary while maintaining ownership of customer interactions.
• Assist customers with integrations into their CRM, helpdesk, or collaboration platforms (e.g., HubSpot, Microsoft Teams, Salesforce, Zoho).
• Engage with the end-user in a professional and empathetic manner and lead to the issue resolution
• Continuously learn the product and contribute to the knowledge base.
• Responsible for number porting

• Provide first-line support for NUACOM’s VoIP and cloud communication services.
• Respond to customer inquiries via email, phone, and chat, ensuring timely and effective resolutions.
• Troubleshoot technical issues related to VoIP setups, integrations, and network configurations.
• Escalate complex issues to next level when necessary while maintaining ownership of customer interactions.
• Assist customers with integrations into their CRM, helpdesk, or collaboration platforms (e.g., HubSpot, Microsoft Teams, Salesforce, Zoho).
• Engage with the end-user in a professional and empathetic manner and lead to the issue resolution
• Continuously learn the product and contribute to the knowledge base.
• Responsible for number portin