Application Support Engineer (Remote - US) at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

160000.0

Posted On

26 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, APIs, Database Management, Networking, Telephony, Problem Solving, Communication, Web Hosting Technologies, Server Support, Application Log Analysis, SaaS Applications, Cloud Solutions, Containerization, Scripting, Monitoring Tools, Customer Service

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Application Support Engineer in the United States. In this role, you will be a key technical resource within a dynamic Customer Success team, helping ensure that customers have a seamless experience with complex software solutions. You will troubleshoot and resolve challenging technical issues across APIs, microservices, databases, telephony, and networking environments. Acting as the primary technical point of contact for customers, you will collaborate with Engineering, Product, and Sales teams to escalate and resolve incidents while maintaining clear and empathetic communication. You will also document solutions, create knowledge base content, and contribute to process improvements to enhance both product quality and customer satisfaction. This position offers the opportunity to work with cutting-edge technologies in a fast-paced environment, where problem-solving, collaboration, and technical expertise are highly valued. Accountabilities Investigate, diagnose, and resolve complex technical issues related to APIs, databases, servers, telephony, networking, and containerized applications. Serve as the primary technical contact for customers, providing clear and empathetic communication through email and support portals. Collaborate with Engineering, Product, and Sales teams to escalate critical incidents, bugs, and feature requests, ensuring timely resolution. Reproduce customer issues and test solutions to verify effectiveness and accuracy. Develop and maintain comprehensive documentation, FAQs, and knowledge base content to support customers and internal teams. Identify recurring issues and recommend process improvements to enhance the customer support experience. Participate in an on-call rotation for urgent technical issues outside regular business hours. 4+ years of experience in technical support, helpdesk, or customer-facing engineering roles. Strong analytical and problem-solving skills to deconstruct and resolve complex technical challenges. Excellent written and verbal communication skills, capable of translating technical concepts for both technical and non-technical audiences. Proficiency in: Web hosting technologies APIs (automation, data extraction, and integration via HTTP methods) Network architecture and troubleshooting Server OS and hardware support Application log analysis Telephony signaling protocols (SIP/SIPrec, H.323) and media protocols (RTP) Experience with support ticketing systems such as Zendesk, Linear, or JIRA. Customer-centric mindset with a commitment to delivering excellent service. Ability to work independently and collaboratively in a fast-paced environment. Bonus Skills: Experience with SaaS applications, CCaaS platforms, and telephony infrastructure. Familiarity with cloud-based solutions (AWS S3, RDS, EKS) and containerization (Kubernetes). Basic scripting skills (Python, PowerShell, Bash) for automation and data analysis. Knowledge of logging and monitoring tools (Datadog, Grafana). Additional language fluency or degree in Computer Science, Engineering, or related field. Competitive base salary range: $90,000–$160,000 USD, with bonus and equity opportunities. Comprehensive medical, dental, and vision coverage. Flexible PTO and paid parental leave. Retirement savings plan to support long-term financial planning. Remote work setup budget to create a productive home office. Monthly wellness and communication stipends to support work-life balance. Onsite meal programs and commuter benefits where applicable. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match for the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the hiring company, whose internal team will make the final decision and contact selected candidates for the next steps. Thank you for your interest! #LI-CL1

Responsibilities

The Application Support Engineer will troubleshoot and resolve complex technical issues related to software solutions, acting as the primary technical contact for customers. This role involves collaboration with various teams to escalate incidents and improve customer satisfaction through documentation and process enhancements.