We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.

• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.
• Assist design teams with application workflows, file management, and template configurations.
• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.
• Develop and update documentation, training resources, and best practices for application usage.
• Oversee software updates, patches, licensing, and the deployment of new tools.
• Partner with design, engineering, and operations teams to improve workflows and boost productivity.
• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.
• Monitor system performance and proactively address potential issues to maintain optimal functionality.
• 2–4+ years of experience in application support, help desk, or technical analyst roles.
• Advanced knowledge of AutoCAD and related design applications.
• Proven ability to assist end users in design, architecture, or manufacturing environments.
• Strong problem-solving skills with the ability to explain technical concepts to non-technical audiences.
• Familiarity with Windows operating systems, networking fundamentals, and peripheral device support.
• Proficiency in Active Directory, Dell Technologies, and Cisco Technologies.
• Excellent organizational skills and attention to detail in documentation and customer service.
• Experience with computer hardware and application support in a detail-oriented environment.
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