IN SHORT

Are you a skilled problem-solver with a passion for IT support? We are looking for an experienced Application Support Engineer to join our evolving IT team in Manchester. In this dynamic role, you will play a key part in ensuring the smooth operation of our application landscape, providing exceptional 3rd line support, managing incidents, and driving continuous improvement.

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.
Securing energy – now and for the future.

As an Application Support Engineer, you will be responsible for providing 3rd line support for critical business applications. Your key duties will include troubleshooting complex issues, managing incidents, and ensuring timely resolutions in line with SLAs. You’ll also proactively maintain and optimize our application landscape, contribute to internal projects, and ensure compliance with company policies.

Key Responsibilities:

• Provide 3rd line support for incidents, troubleshooting and resolving complex issues.
• Work closely with business stakeholders and internal/third-party teams to ensure timely incident resolutions.
• Apply problem-solving skills to recreate, debug, and resolve issues, while performing root cause analysis to prevent recurrence.
• Participate in on-call support for critical incidents outside regular hours.
• Maintain and update support documentation for deploying and configuring applications.
• Monitor, deploy, and manage application updates, patches, and configuration changes.
• Contribute to internal projects by reviewing technical designs, assisting with environment builds, and supporting deployments.
• Ensure compliance with company policies, including data protection, health and safety, and acceptable usage regulations.
• Assist with any other duties within the scope of the role, as requested by your line manager, based on business needs.