Application Support Engineer at SS&C Technologies

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Response, Application Monitoring, Infrastructure Monitoring, Root Cause Analysis, Deployment Execution, Configuration Changes, Change Management Processes, DevOps Practices, SDLC Principles, ITIL Based Processes, AWS Hosting, Virtual Environments, Continuous Integration, Continuous Delivery, Build Pipelines, Infrastructure as Code

Industry

Software Development

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description SS&C GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries. Why You Will Love It Here! Flexibility: Hybrid Work Model Your Future: Income Protection Insurance & Salary Continuance Work/Life Balance: Generous Bereavement & Compassionate leave Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get to Do: Incident response for production hosted environments Monitor application and infrastructure performance to ensure stability and availability. Respond to and resolve production incidents quickly, performing root cause analysis where necessary. Execute deployments and configuration changes in production and non-production environments following change management processes. Communicate effectively with development, operations, and business teams to provide updates and coordinate resolutions. Maintain accurate documentation of incidents, fixes, and operational procedures while identifying opportunities for process improvement. What You Will Bring: IT degree, or equivalent experience 4+ years’ experience working in an Application Support role Solid understanding of DevOps practices and methods Working knowledge of SDLC principles and methodologies Experience working with ITIL based processes Understanding of hosting production environments on AWS and Virtual Environments Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines Experience working with infrastructure as code A passion for automating manual processes Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

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Responsibilities

The role involves incident response for production environments, monitoring application and infrastructure performance to ensure stability, and quickly resolving production incidents including root cause analysis. Responsibilities also include executing deployments, managing configuration changes, and communicating updates across development, operations, and business teams.