This role is responsible for providing Level 1 and Level 2 support for Treasury applications, including those used for Asset and Liability Management (ALM), Risk Management, Data Management, and Trading operations.

REQUIREMENTS:

• Experience supporting Treasury, Risk, or Banking applications, including liquidity and market risk systems.
• Familiarity with multi-tier applications and both physical and virtual server environments (e.g., VMware).
• Understanding of financial products and markets.
• Experience working with cross-functional teams including developers, analysts, and infrastructure support.
• Knowledge of automation tools and a process improvement mindset.
• Strong grasp of ITIL best practices in Incident, Problem, and Change Management.
• Technical experience with Linux, Oracle, MS SQL, Autosys, ITRS, Dynatrace, and Splunk.
• Exposure to cloud technologies, preferably Microsoft Azure.
• Proficiency in scripting and/or programming (e.g., SQL, Java, Python).
• Understanding of software development life cycles (SDLC), Agile methodologies, and IT operations.
• Experience with enterprise middleware, messaging platforms, and Java application servers.
• A degree in Computer Science, Mathematics, or a related technical discipline is preferred.
  For a confidential discussion, please reach out to me at fiona.wong@sanderson-ikas.sg
  Personal data collected will be used for recruitment purposes only.
  Only shortlisted candidates will be notified / contacted.
  EA Registration No: R21101138
  “Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.
  Website: www.sanderson-ikas.s

• Deliver high-quality technical support to ensure application availability, performance, and stability.
• Proactively monitor systems and conduct health checks to identify and prevent issues.
• Own incident resolution end-to-end, coordinating with various IT teams as needed.
• Investigate and manage recurring problems through structured problem management processes.
• Ensure timely, high-quality delivery of fixes and enhancements to production systems.
• Comply with change management procedures to implement changes with minimal risk.
• Stay ahead of regulatory and compliance requirements, and contribute to process improvements.
• Perform scheduled operational tasks such as disaster recovery testing, access reviews, and audit remediation.
• Maintain and update internal documentation and support knowledge bases.
• Facilitate training and knowledge-sharing sessions across global teams.
• Build strong relationships with internal stakeholders including business users, project teams, and IT partners.
• Contribute to a collaborative team culture focused on quality service, innovation, and continuous improvement.
• Work in rotational shifts (7 AM-4 PM or 10 AM-7 PM), including occasional Saturdays (with compensatory time off).
• Be available for after-hours support when required.