JOB SUMMARY:

Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need.

WORK EXPERIENCE:

4+ years proven IT experience performing hands-on software development roles.

• Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Providing software application support under the supervision of the Senior Engineer.
• Finish all assigned tasks with quality within the defined timebox.
• Conducts unit testing and integration testing, executing the necessary bug fixing.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
• Assign and review of users access requests.
• Answer, evaluate, and prioritize requests for assistance from users
• Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
• Collect information about problems and lead user through diagnostic procedures to determine source or error
• Collect information about problems and lead user through diagnostic procedures to determine source or error
• Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
• Develop and report application support analysis reports including tickets details and corrective actions.