COMPANY

At Antwerp Management School (AMS), a triple-accredited and internationally renowned business school with its roots and main branch in the bustling heart of Antwerp, both young and experienced professionals are supported and guided in their quest for healthy growth and sustainable professionalization to create impact as an individual, a business team, a company, or an organisation.
We are a dynamic, innovative and customer-oriented organization, driven by an enthusiastic team. Our faculty experts and employees make every effort to offer our customers permanent learning experiences by sharing their state-of-the-art expertise and relevant insights that really matter in daily practice. Click here to get a taste of the atmosphere on campus.
Antwerp Management School aims to maximize diversity and would like to encourage everyone – regardless of gender, religion, ideology, origins, language, functional impairments, etc. – to apply.
Would you like to join our team? We are looking for a Application Support Engineer – Web & CRM

FUNCTION

We’re looking for a proactive and technically skilled Application Support Engineer with a strong focus on web applications and CRM systems. In this role, you’ll support the daily operation, maintenance, and improvement of key digital platforms used across the organization, ensuring a seamless experience for both internal teams and end-users. You’ll serve as a key point of contact between IT, Marketing, Sales, and external vendors to help resolve issues, improve system usage, and contribute to digital transformation.

Key Responsibilities

• Provide 1st and 2nd line support for web-based applications and CRM systems (e.g., Odoo, HubSpot)
• Troubleshoot functional or technical issues, escalating to vendors or developers when needed
• Monitor application performance and identify areas for optimization
• Support integrations between CRM/web platforms and other systems (e.g., Learning Platforms)
• Manage user access, roles, and data security within assigned applications
• Maintain and update knowledge base and documentation for end-users
• Assist in testing and deploying application updates and new features
• Participate in CRM/web projects and rollouts (e.g., data migration, new features, training)
• Provide technical assistance with the Odoo implementation and migration.

INTERESTED

Send your resumé and motivation letter via this link to Hana Vertraeten , HR partner.
We kindly, but firmly, urge you to provide us with a cover letter in which you state your motivation. Without, your application is considered incomplete and will be valued as such.

The topics to reflect upon in your cover letter:

• How does your candidacy for this job at AMS fit your (past and future) career journey?
• What compels you to work for AMS?
• What are/will be your challenges in executing the job successfully?
• Are there certain competencies/talents that you have, that will enable you to make a difference/impact?

We’re looking forward to reading your letter and resumé

• Provide 1st and 2nd line support for web-based applications and CRM systems (e.g., Odoo, HubSpot)
• Troubleshoot functional or technical issues, escalating to vendors or developers when needed
• Monitor application performance and identify areas for optimization
• Support integrations between CRM/web platforms and other systems (e.g., Learning Platforms)
• Manage user access, roles, and data security within assigned applications
• Maintain and update knowledge base and documentation for end-users
• Assist in testing and deploying application updates and new features
• Participate in CRM/web projects and rollouts (e.g., data migration, new features, training)
• Provide technical assistance with the Odoo implementation and migration