KEY SKILLS AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent.
• Demonstrated experience supporting complex IT systems.
• Strong experience with front and back-office transaction processing.
• Excellent problem-solving and analytical skills.
• Effective verbal and written communication with technical and non-technical stakeholders.
• Experience liaising with vendors for system support and development.
• Knowledge of the full Software Development Lifecycle (SDLC) and Agile methodologies (desirable).
• ITIL Foundation certification (desirable).

ABOUT US

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We’ve created an environment where you can be yourself and do amazing work. It’s that simple.

ABOUT THE ROLE

Australian Retirement Trust is seeking two skilled Application Support Engineers to join our Technology team. In this role, you’ll be responsible for supporting, maintaining, and enhancing ART’s IT applications to ensure optimal performance and user experience. You’ll work across incident management, change implementation, and stakeholder engagement to deliver reliable and efficient application services.

KEY RESPONSIBILITIES:

• Provide application maintenance and support services, including documentation and process adherence.
• Respond to support requests in line with agreed procedures and service levels.
• Instruct clients and team members on the use of business systems.
• Analyse service availability and contribute to availability management processes.
• Implement and test disaster recovery procedures and document outcomes.
• Manage and resolve incidents, including root cause analysis and escalation as needed.
• Configure software products and test platform-specific versions in various environments.
• Coordinate and execute release management activities including builds, testing, and deployment.
  These roles are permanent opportunities and are ideally Brisbane based, but we will consider Melbourne or Sydney.