Troubleshooting

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Role: SAP & Application Support Analyst

Location: Kajang, Selangor

Company: Wipro Consumer Care (LDW) Sdn Bhd

Key Responsibilities

• Provide first-level support, troubleshooting, maintenance and user assistance for SAP.
• Develop and maintain ABAP programs, reports, forms, and enhancements.
• Perform debugging and troubleshooting of existing ABAP code.
• Collaborate with end users to gather requirements and translate them into technical specifications.
• Support the integration of SAP modules.
• Participate in testing and validation processes to ensure high-quality deliverables.
• Support, maintain and provide continual improvement internal web portal - PHP
• Handle and resolve application support tickets raised by end users.
• Continue to maintain and support programs.
• Prepare technical documentation and user guides for related projects or system enhancements
• Troubleshoot and debug in-house applications.

 Change Management

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About the role

We are looking for an Application Support Engineer to maintain, troubleshoot, and enhance business-critical applications to ensure optimal performance, availability, and reliability. The role involves providing technical support, resolving application incidents, performing root cause analysis, and working closely with development and infrastructure teams to deliver reliable solutions.

Key responsibilities

• Monitor, maintain, and support enterprise applications to ensure high availability and performance.
• Investigate and resolve application-related incidents, problems, and service requests within agreed SLAs.
• Perform root cause analysis and implement permanent fixes to prevent recurring issues.
• Collaborate with development teams for bug fixes, enhancements, and deployment activities.
• Manage application configurations, patches, and upgrades in production and non-production environments.
• Document processes, troubleshooting steps, and technical solutions for knowledge sharing.
• Ensure compliance with security and regulatory standards during application maintenance.
• Provide on-call support and participate in incident management during critical outages.
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