Application Support - IM Technical Lead at Sopra Steria

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

L2/L3 Support, Incident Management, Problem Management, Change Management, ITIL, Root Cause Analysis, Windows Servers, Client Machines, Application Availability, Performance Monitoring, Vulnerability Remediation, Windows Services, IIS, Azure Cloud, PowerShell, Intune

Industry

Information Technology & Services

Description

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion. The world is how we shape it. Job Description Job Description: Provide L2/L3 support for enterprise applications hosted on Windows servers/Client machines. Own incident, problem, and change management for assigned applications (ITIL aligned). Perform root cause analysis (RCA) and drive permanent remediation. Ensure application availability, performance, and reliability in Production and Non-Prod. Work closely with the Windows platform for OS patching, vulnerability remediation, and server/Client endpoint health. Troubleshoot Windows services, IIS-hosted applications, and Windows based middleware. Responsible to support for hosting application over Windows servers or Intune devices along with Azure cloud. Hands on experience with automation opportunities (PowerShell) Maintain application documentation (runbooks, KT, onboarding guides) Total Experience Expected: 06-08 years Qualifications Bachelor’s degree in IT/Computer Science or equivalent experience ITIL Foundation (preferred) Microsoft / Intune certifications (good to have) Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Responsibilities

The role involves providing L2/L3 support for enterprise applications hosted on Windows servers and client machines, owning incident, problem, and change management processes aligned with ITIL. Responsibilities also include performing root cause analysis, ensuring application reliability, and working closely with the Windows platform team for health and patching.