Application Support at Inetum

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Windows, Ansible, Jenkins, Monitoring, Automation, Cloud Fundamentals, ITIL Certification

Industry

IT Services and IT Consulting

Description

Company Description Inetum is a leading global IT services company, dedicated to providing innovative solutions to our clients. We are committed to fostering an environment that values diversity, where creativity and collaboration thrive. We are present in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative and technological company, Inetum is the place for you! Come be part of Inetum! Job Description We are looking for an application support skilled people that will integrate our application support teams. They will be responsible for incident, request, problem & change handling together with automation, observability and cloud-native practices. The Technician Application Support role is a full-time, individual-contributor position within the IT Production – Application Production Support (APS) team. Reporting to the Team Leader, the incumbents will be embedded in a production-oriented environment whose primary mission is to ensure the continuous, reliable operation of company business-critical applications. The role combines classic application-support activities with a modern, reliability-first mindset that leverages automation, observability and cloud-native practices. TASKS DESCRIPTION • User & Incident Support - Receive, triage and resolve tickets (incidents, service requests, problems). Communicate status & work‑arounds to business users. • Monitoring & Alerting - Contribute to health‑checks & alerts; early detection of performance degradation (Dynatrace / New Relic / Prometheus). • Release & Change Preparation - Prepare pre & production environments, releases, and changes, support rollout & coordination. • Post‑Incident Review - Take part in post‑mortems, document root‑cause analyses, propose preventive actions. • Knowledge Management - build and maintain, FAQs, how‑to articles. • Collaboration - Work closely with senior Application Support, Development, Cloud Operations and other specialist teams. • Process Improvement - Propose tooling enhancements, metric‑driven improvements to the support process. Qualifications Proficient SQL – Windows – Ansible & Jenkins - Proficient o Monitoring (Dynatrace) - Proficient o Automation – Ansible - Proficient o Cloud Fundamentals - Expert / Proficient o Innovative and transformational mindset - Proficient ITIL Certification Additional Information English C1 French - B2 (as a plus

Responsibilities

The Application Support role involves handling incidents, requests, problems, and changes while ensuring the reliable operation of business-critical applications. The technician will also contribute to monitoring, alerting, and process improvements.