Application Support Lead at Encora

, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Java Backend Development, Database & SQL, Unix/Linux & Scripting, Web Technologies, Mobile Application Support, DevOps & CI/CD Tools, Production Support & Troubleshooting, Networking Fundamentals, Collaboration & Tracking Tools

Industry

IT Services and IT Consulting

Description

Day to Day L2/L3 application support for web and mobile applications in production environments Act as the technical point of contact for major incidents and production issues Perform advanced troubleshooting across application, database, and connectivity layers Analyze production logs and perform complex database queries using SQL Conduct network and firewall connectivity checks, including telnet testing, to isolate issues Support and troubleshoot Java and Java EE applications built using Spring Boot Work extensively in Unix/Linux environments and develop shell scripts for monitoring and automation Oversee CI/CD pipelines and deployment activities using Bamboo, Bitbucket, and Tanzu Mentor and guide junior application support engineers and review their work Coordinate with development teams on bug fixes, releases, and production deployments Support mobile applications (Android, iOS) and hybrid frameworks such as Cordova Drive incident management, root cause analysis (RCA), and post-incident reviews Ensure proper documentation, knowledge base updates, and process adherence using JIRA and Confluence Proactively identify recurring issues and recommend long-term improvements Mandatory Technical Skills Java Backend Development (3–6 yrs): Experience with Java, Java EE, and Spring Boot, including REST API integration, exception handling, and production issue debugging. Database & SQL (3–6 yrs): Hands-on SQL query writing, joins, data validation, and support for production database issues. Unix/Linux & Scripting (2–5 yrs): Experience working in Unix environments for file handling, process checks, log analysis, and basic shell scripting. Web Technologies (2–4 yrs): Exposure to JavaScript and Vue 3; ability to troubleshoot UI behavior and API integrations. Mobile Application Support (1–3 yrs): Understanding of Android, iOS, and hybrid app support (Cordova preferred). DevOps & CI/CD Tools (1–3 yrs): Familiarity with Bamboo, Bitbucket, and Tanzu with exposure to build pipelines, deployments, and environment-related issues. Production Support & Troubleshooting (3–6 yrs): Experience in log analysis, first-level troubleshooting, incident handling, and structured escalation. Networking Fundamentals (1–3 yrs): Ability to perform connectivity testing (e.g., Telnet), firewall checks, and isolation of network vs. application issues. Collaboration & Tracking Tools (2–5 yrs): Working knowledge of Jira and Confluence for incident management, documentation, and communication.

Responsibilities

The Application Support Lead will provide L2/L3 support for web and mobile applications, acting as the technical point of contact for major incidents. They will also mentor junior engineers and coordinate with development teams on bug fixes and production deployments.