Application Support Manager at Cartrack

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Technical Team Leadership, Operational Efficiency, Incident Management, Troubleshooting, System Performance, Customer Support, Analytical Skills, Problem-Solving, Communication Skills, Interpersonal Skills, Training, Cost Management, SaaS Platforms, Technical Operations Management, Proactive Mindset

Industry

Software Development

Description

About the Role We are looking for an Application Support Manager to oversee day-to-day operational activities, ensure service excellence, and lead a high-performing technical team. This role plays a key part in ensuring operational efficiency, managing technical incidents, and supporting continuous improvement across systems and products. Key Responsibilities Drive the operational plan and oversee daily operations, including manpower deployment and contingency management. Monitor departmental productivity and ensure performance targets are met. Supervise the OTRS ticketing system to ensure all incoming requests are tracked, resolved promptly, and escalated appropriately. Proactively monitor product health status, identify exceptional cases, and manage repair and recovery processes. Recommend and implement enhancements to improve overall system performance and reliability. Analyse industry trends and customer needs to provide input for new product development and improvement. Manage and resolve complex technical issues reported by customers. Ensure end-to-end service delivery and operational excellence for all projects. Provide technical and product training to internal teams and customers when required. Review and approve vendor services and related costs to ensure effective cost management. Requirements Bachelor's degree in Engineering or related technical field Minimum 5 years of experience in a similar role, with a proven ability to lead and grow teams. Experience in the System Integrator (SI) industry or familiarity with SaaS platforms is an advantage. Strong background in incident handling, troubleshooting, and technical operations management. Excellent leadership, communication, and interpersonal skills. Ability to work effectively under pressure in a fast-paced environment. Hands-on, proactive, and solution-oriented mindset. Strong analytical and problem-solving skills, with the ability to think creatively and strategically.

Responsibilities

The Application Support Manager will oversee daily operations and ensure service excellence while managing technical incidents. This role is crucial for driving operational plans and supporting continuous improvement across systems and products.