Application Support Manager at Jobgether

, , India -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, IT Operations, Incident Management, Problem Management, Change Management, Application Monitoring, Performance Analytics, Troubleshooting, Cloud Infrastructure, Agile Methodologies, DevOps, Analytical Skills, Organizational Skills, Problem-Solving Skills, Customer Focus

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Application Support Manager in India. This role is ideal for an experienced IT professional responsible for managing the performance, reliability, and operational support of enterprise software applications. The Application Support Manager will oversee critical support processes, handle complex incidents, and ensure seamless functionality across multiple applications. You will collaborate with cross-functional teams, implement best practices, and optimize workflows to enhance system performance and user experience. The position offers an opportunity to lead support teams in a fast-paced, dynamic environment while contributing to process improvements, operational efficiency, and organizational success. You will work in a flexible, collaborative environment that values innovation, accountability, and continuous learning. \n Accountabilities Manage and monitor the operational performance of enterprise applications to ensure availability and reliability. Oversee critical incident, problem, and change management processes, ensuring timely resolution and minimal service disruption. Collaborate with IT, product development, and operations teams to resolve technical issues and implement improvements. Develop and implement best practices for application monitoring, issue escalation, and support processes. Ensure timely deployment of updates, patches, and releases with minimal impact on production systems. Lead efforts to optimize application support workflows, documentation, and performance analytics. Provide management reports on system performance, incident trends, and operational metrics. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in application support, IT operations, or related roles. Strong knowledge of incident, problem, and change management processes. Proficiency with application monitoring tools, performance analytics, and troubleshooting complex issues. Excellent communication skills with the ability to convey technical issues to non-technical stakeholders. Experience with cloud-based infrastructures such as AWS, Azure, or Google Cloud. Familiarity with Agile and DevOps methodologies, software development, and production environments. Strong analytical, organizational, and problem-solving skills with a customer-focused mindset. Ability to manage multiple priorities under pressure while driving continuous improvement initiatives. Benefits Competitive compensation and performance-based incentives. Remote work flexibility and hybrid work options. Opportunity to lead and develop a high-performing application support team. Exposure to global technology operations and enterprise software environments. Career growth and development opportunities in a fast-paced, innovative environment. Supportive, inclusive, and collaborative workplace culture emphasizing learning and employee well-being. \n Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

The Application Support Manager will manage the performance, reliability, and operational support of enterprise software applications. This includes overseeing critical support processes, handling complex incidents, and ensuring seamless functionality across multiple applications.